Senior Manager Customer Experience (m/f/d)

Senior Manager Customer Experience (m/f/d) Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture. As a global building materials manufacturer with 43,500 employees in 90 countries , we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future . Knauf Digital GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision. Can you say ‘yes’? Is respectful and appreciative interaction within the team a given for you? Do you always put the customer at the center of your actions? Do you consider the future and upcoming generations in your actions? Do you strive for personal and professional growth? What you'll do Shape a shared global view of customer needs, pain points, and opportunities, using strong storytelling, facilitation, and coaching to create clarity and alignment Lead the shift towards a truly customer-centric culture, helping teams move beyond feedback collection to actively managing customer satisfaction Build customer experience capabilities across countries and functions through practical training, playbooks, and hands-on support Turn customer insights into action by translating research and existing data into clear decisions that improve products, services, and operations Establish global journey governance and harmonised research practices, enabling teams to prioritise what matters most and act responsibly at scale Who you are An experienced people leader with a passion for developing high-performing teams and supporting individual growth Curious, collaborative, hands-on, and motivated by creating meaningful impact across teams and markets Strategic in thinking, with the ability to simplify complexity and turn insights into business decisions Influential, pragmatic and confident when engaging senior stakeholders, driving change across countries and functions Practical and approachable, with strong experience in CX, insights, or service design, ideally in complex or global environments What we offer you We all shape our lives individually. As an employer, we play a significant role in the daily life of our employees and aim to support them with various offerings. This includes, among other things: Security : Permanent employment contract in a stable, successful family-owned company. Flexibility : 30 days of vacation, special leave for certain occasions, a broad time window for flexible working and weekly home office days. Fitness and health : Offers of active health promotion, company doctor, occupational health and safety, etc. Welcome approach : Individual onboarding days, company and team events. Career and professional development : Individual support and promotion for part-time studies, further education and training. Benefits and vouchers : Discounts on well-known brands and reduced-price employee purchases. E-Bike leasing : Using tax advantages while promoting your own health. Relocation support : Assistance with international relocation Knauf as an employer Knauf Digital GmbH is the innovation hub of the Knauf Group and is shaping the future of construction through digital solutions. With creative software developments and smart services, we optimize construction processes and create added value for our customers. The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth. Share our values and become part of the team to shape the future of Knauf together. Department Digital Strategy Locations Munich Remote status Hybrid Firma Knauf Digital GmbH Munich About Knauf Digital As a subsidiary, Knauf Digital GmbH has the mandate to drive commercial excellence through digitalization for all companies of the Knauf Group globally. Our mission is to rethink what it means to provide value to our customers and thereby drive growth for our businesses around the world. We focus on reinventing marketing, sales and service processes and integrate these processes with custom-made software and digital interaction solutions that we build for our customers along the entire construction value chain.