Senior Manager: Cloud Managed Services

Business unit, Department, Reporting Business Unit Dotcom Software Department Cloud Managed Services Job grade/level M4 Core Description Accountable for the end-to-end leadership, performance, and growth of the Cloud Managed Services division, ensuring alignment with business strategy, financial targets, and customer expectations. Key Deliverables / Primary Functions Own and execute the Cloud Managed Services strategy, delivering against revenue, gross profit, cost, and margin targets while driving recurring revenue growth and Azure consumption performance. Maintain and grow key client relationships to ensure high customer satisfaction, contract renewals, and expansion opportunities. Collaborate with Sales and Pre-Sales to drive onboarding, upsell, and cross-sell initiatives. Ensure operational excellence across service delivery, including SLA compliance, service availability, incident and change management, and governance. Oversee onboarding, transitions, and continuous service improvement. Lead, develop, and retain a high-performing team through workforce planning, KPI management, performance reviews, and skills development aligned to cloud certifications and business needs. Maintain strong governance across operations, ensuring adherence to security, regulatory, and compliance standards. Manage vendor, supplier, and Microsoft partnership requirements (e.g., Solution Partner designations, Azure Expert MSP). Own financial processes including budgeting, billing accuracy, revenue recognition, and reporting. Provide regular operational and performance insights to executive leadership. Drive automation, optimisation, and continuous improvement initiatives to enhance service efficiency, improve margins, and scale operations effectively, Oversee incident escalation, disaster recovery, backup, and business continuity to ensure resilience and rapid resolution of critical issues Core Functional Skills & Capabilities Commercial Acumen Managed Services & Operations Client Management Stakeholder management Financial acumen Vendor Management Cloud technologies and services Core Behavioural Competencies Formulating Strategies & Concepts Presenting and Communicating Information Leading & Supervising Creating & Innovating Delivering Results & Meeting Customer Expectations Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Computer Science Postgraduate qualification preferred Additional Education -Preferred /Advantage Experience At least eight (8) to ten (10) years in experience IT, with a strong focus on Cloud Managed Services, Infrastructure, or Cloud Operations. Proven experience in managing cloud platforms (preferably Microsoft Azure, with exposure to AWS or hybrid environments). Two (2) to –three (3) years in leadership roles managing technical teams and service delivery functions at scale Certifications Microsoft Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control 1-5 Engagement will all levels within the organisation, internal and external to the business. Special Requirements / Employment Condition Prepared to Travel and Engage with clients direct. Workplace / Physical Requirements Hybrid Remote Worker