Senior Manager, Client Success – Salesforce Practice

Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences. At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success. If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale. About the role We’re looking for a Senior Manager, Client Success to lead a portfolio of Salesforce clients and help grow those relationships over time. In this role, you’ll be responsible for two things above all else: 1. Growing revenue within your accounts 2. Making sure clients have a consistently great experience working with Verndale You’ll work closely with client stakeholders, internal teams, and Salesforce account teams to spot opportunities, shape solutions, and bring them to life. You’ll also play a key role in making sure everything we deliver feels coordinated and high quality from the client’s perspective. This is a hands-on, high-impact role for someone who is comfortable owning relationships, driving growth, and keeping complex work moving in the right direction. This role requires up to 25% travel to client sites and partner meetings across the U.S. and Canada. Responsibilities Own a portfolio of Salesforce clients (typically $3M–$8M in annual bookings) Be accountable for growth, retention, and overall account health Act as the primary relationship lead across multiple engagements Build and execute account plans that lead to real expansion over time Identify and lead upsell and cross-sell opportunities Build account plans focused on growth Spot gaps where Verndale can add value Work with teams to turn opportunities into revenue Run focused sales plays across your portfolio Build relationships with Salesforce Account Executives Partner to identify and co-sell opportunities Join account planning and pipeline discussions Align work with Salesforce priorities Position Verndale as a trusted Salesforce partner Ensure the client experience is consistent and high quality Bring together cross-functional teams Spot and resolve issues early Keep teams aligned on priorities Step in when needed to keep things moving Build relationships with senior stakeholders Act as a trusted advisor Lead strategic conversations Communicate clearly and consistently Monitor revenue, forecasts, and margins Lead renewal and pricing discussions Ensure clients understand value Stay accountable for financial performance Mentor Client Success Managers Promote strong collaboration Help improve account management practices Qualifications 5–8 years in Client Success, Account Management, or consulting Experience managing multi-million-dollar accounts Proven revenue growth track record Experience with Salesforce ecosystem Strong commercial instincts Ten Great Reasons to Work at Verndale We are a rapidly growing company that is just as scrappy and entrepreneurial today as when we were founded in 1998. We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design. We foster a culture that enables every person in the organization to do the best work of their career. We offer regular training and professional development to move careers forward. Client and employee satisfaction are our two most important business metrics. We celebrate and champion diversity, equity, and inclusion. We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one. We offer top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. We support a healthy work/life balance. We are fully remote enabled and embrace the evolving definition of the workplace