Senior Maintenance Coordinator

Senior Maintenance Coordinator (Virtual/Remote) at Evernest COMPANY OVERVIEW Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ U.S. markets and manage over 19,000 homes . As one of the largest single-family and small multi-family property management and brokerage companies in the country, Evernest is on a mission to manage 250,000 homes by 2030 . Our Property Services team plays a vital role in delivering high-quality maintenance and repair outcomes for our clients and residents. We combine local expertise, strong systems, and a culture of excellence to provide efficient, transparent, and cost-effective maintenance operations nationwide. POSITION OVERVIEW The Senior Maintenance Coordinator is a key player in Evernest’s maintenance operations. This role requires strong decision-making ability, technical understanding, and ownership of complex repair and maintenance workflows. You’ll manage 100+ active work orders at a time, balancing cost, quality, and speed across multiple markets. You’ll work with vendors, internal technicians, and property managers to ensure every issue is resolved quickly, accurately, and with exceptional service. This is not an entry-level role. The ideal candidate has extensive SFR (single-family rental) maintenance experience , can think critically under pressure, and thrives in a fast-paced, high-accountability environment. COMPETENCIES & REQUIREMENTS Key Responsibilities: Own the Maintenance Workflow Manage 100+ active work orders at once, prioritizing tasks and resources for maximum efficiency. Coordinate with internal technicians and vendors to ensure timely and high-quality completion of repairs. Review estimates for accuracy, scope, and alignment with owner expectations and Evernest standards. Drive Results and Quality Balance cost to owner, repair speed, and quality of work to achieve the best possible outcome. Proactively identify issues or delays and take ownership of resolving them. Uphold a high bar for excellence in every aspect of execution — communication, accuracy, and follow-through. Vendor and Technician Management Hold vendors accountable to pricing, timelines, and workmanship standards. Build and maintain strong working relationships to ensure reliability and consistency. Partner with in-house technicians to optimize schedules, utilization, and communication. Continuous Improvement Analyze maintenance data to identify trends, inefficiencies, and opportunities to improve processes. Collaborate with leadership to strengthen systems, SOPs, and reporting standards. Support new team members through training and sharing best practices. Core Competencies 3–5+ years of experience in property maintenance or SFR operations (vendor management, work order coordination, estimate review) Demonstrated ability to manage high-volume workloads (100+ open work orders) with accuracy and urgency Strong understanding of residential systems (HVAC, plumbing, electrical, general maintenance) and repair processes Proven success in balancing speed, quality, and cost to deliver excellent results Excellent communication and collaboration skills with both internal teams and external vendors Proficiency in property management or maintenance software (e.g., Property Meld, AppFolio, Buildium, Service Fusion, etc.) Comfort with data, reporting tools, and technology for tracking performance and prioritization Soft Skills & Core Traits: Root-Cause Problem Solving – Digs beyond surface issues to identify underlying process or training gaps Data-Informed Judgment – Uses information to make balanced, timely decisions Prioritization Under Pressure – Can quickly determine what matters most when everything feels urgent Decision-Making Confidence – Balances speed with quality and acts decisively with incomplete information Clear and Concise Communication – Explains complex issues simply to non-technical audiences Adaptability – Thrives amid change, new technology, and evolving priorities Ownership Mentality – Treats the business as their own—takes full responsibility for outcomes Minimum Requirements to join our team: Minimum 256GB of storage and 8GB of RAM; Processor: Core i5 or higher (Preferably laptop). Fast Internet: minimum download and upload speed of 50 Mbps (live speed tests will be conducted). 1 External Monitor ( 2 External Monitor preferred ) Webcam Headset Quiet workspace WHAT WE OFFER Fully Remote Work : This is a 100% work-from-home position, giving you the flexibility, comfort, and work–life balance that remote work provides Limitless Learning & Growth: Enjoy continuous development through weekly company-wide development sessions designed to support both your personal and professional growth. Your progression matters, and we invest in it Culture That Prioritizes People: Connect directly with our CEO and leadership team during weekly company-wide Q&A sessions — a space to ask questions, share ideas, and be recognized. Innovation at the Core: Participate in weekly team meetings focused on process improvement, collaboration, and solving real challenges. Your ideas drive our evolution, and your voice truly matters. Feedback-Driven Culture: Experience a supportive, growth-oriented environment with monthly one-on-one meetings designed to provide feedback, encouragement, and clear development paths. Meaningful Time Off: Enjoy Paid Time Off ( PTO ) accrual + 8 paid company holidays and 2 floating holidays you can use for the moments that matter most to you — because balance is essential. Christmas Bonus: We provide an annual Christmas Bonus every December, equivalent up to 80 hours of pay . This amount may be prorated if you have been with us for less than one year. Incentive Compensation: Our incentive bonus program is designed to reward performance, support goal achievement, and align individual contributions with Evernest’s objectives. Bonus structures vary by department and may be updated based on company needs ( Specific details will be shared during your onboarding) . Additional Details: Starting salary pay range of $10-$12 USD per hour, and the opportunity to move up and grow! We require full-time availability. Our schedule is Monday to Friday from 8 am to 5 pm US CST ( on call on weekends to handle emergency maintenance requests ) and we do not offer any part-time positions. Attention - If you are interested in applying please complete the following Two Steps! Step One is the Culture Index Survey This survey is designed to help us understand more about your work preferences and how you might fit within our team and company culture. Step Two is to complete the Spark Hire video interview ( Video in English by clicking here ) . This will allow us to hear directly from you and get a sense of your personality and communication style. NOTE: For consistency in our evaluation process, all resumes must be submitted in ENGLISH. Submissions in Spanish or other languages will not be reviewed. CORE VALUES To be considered for this position, you must connect deeply with Evernest’s company core values: Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals. Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company. Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry. Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy. Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful. #IND123