Marchay is an exclusive membership-based luxury travel service that caters to some of the world's most sophisticated travelers. With a curated network of private homes, villas, and luxury hotels worldwide, Marchay offers unparalleled personalized service and exceptional travel experiences.
We are seeking a Senior Luxury Travel Advisor to lead and inspire a team of travel professionals dedicated to delivering bespoke travel planning and execution for our discerning members. This role requires deep industry knowledge, strong leadership skills, and a passion for crafting unique, high-end travel itineraries.
Key Responsibilities:
Lead and manage a team of Luxury Travel Advisors, fostering collaboration and excellence in client service.
Maintain close relationships with high-net-worth members to understand their travel preferences and deliver personalized travel solutions.
Oversee and contribute to the development of highly detailed, customized travel itineraries involving luxury accommodations, private villas, premium air travel, and exclusive experiences.
Coordinate with global suppliers including hotels, destination management companies (DMCs), villa agencies, and local concierges to ensure flawless trip execution.
Drive continuous improvement initiatives to enhance member experience and operational efficiency.
Provide mentorship, training, and guidance to team members to develop their skills and industry knowledge.
Stay up-to-date with emerging luxury travel trends, new destinations, and industry advancements.
Manage multiple complex trips simultaneously with meticulous attention to detail.
Minimum of 5 years experience in luxury travel advisory, with proven leadership experience preferred.
Deep knowledge of luxury travel products, services, and suppliers globally.
Exceptional client relationship management skills and a strong commitment to delivering personalized service.
Excellent organizational, communication, and negotiation skills.
Proficiency with CRM systems, booking platforms, and travel technology tools.
Ability to multitask and manage competing priorities efficiently in a fast-paced environment.
Based in North America and able to work Eastern Time Zone hours.
Experience with Sabre GDS, Salesforce CRM, or similar tools is a plus.
Demonstrated ability to lead and motivate a team towards high performance and excellent client outcomes.
Competitive Compensation:
Annual salary with a performance-based, discretionary bonus
Comprehensive Benefits:
Fully covered medical, dental, and vision insurance
401(k) Plan:
Access to our retirement savings program
Generous Time Off:
Ample PTO plus company holidays to recharge and reset
Career Growth:
Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
Flexibility:
Remote work environment with the ability to manage your schedule effectively
Innovative Market Leader:
Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground.