Senior Loan Processor, Personal Loans

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Operations team is the fastest growing team in the org and we're seeking a Senior Loan Processor, Personal Loans to join us on the ground level to support our Onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business. As a Senior Loan Processor, Personal Loans, you will be responsible for managing workflows and tasks, ensuring that a loan application makes its way through our process smoothly and accurately. You will be an integral part of our Ops organization.The role requires excellent communication skills, strong analytical and problem-solving abilities and a passion for high-quality customer service. How you’ll make an impact Support various operational workflows related to loan processing, closing coordination, and post-close documentation. Manage and prioritize a personal pipeline of loan files, ensuring accuracy, completeness, and timely movement through the process. Review applicant-submitted information and documentation, identify gaps or inconsistencies, and follow up as needed. Maintain clear, detailed notes in systems such as Vesta and Salesforce to ensure visibility across the team. Collaborate with teammates across Pods, Quality, and Training to identify opportunities to improve workflows and borrower experience. Adapt to changing business needs by taking on new responsibilities and workflows as the team scales. Minimum Qualifications 1+ years of experience in loan processing or loan officer roles at a Financial Institution or Mortgage company directly supporting customers Proven experience handling difficult or complex customer communications both verbally and in writing, including the ability to generate succinct timelines and escalation details Experience reviewing various tax forms and schedules, financial statements, credit reports, and general lending concepts Strong understanding of the personal loan process, from application through closing High School Diploma or GED Preferred Qualifications Familiarity with and other regulatory requirements in surrounding unsecured loan products. Experience supporting applicants or coordinating with third-party vendors. Proven adaptability in high-growth, fast-paced environments. Effective communicator with a team-oriented mindset and willingness to jump in where needed Position location This role is available in the following locations: Columbus, OH Time zone requirements The team operates on the East coast time zone. In-Office requirements. You will be required to work from the Columbus, Ohio office 2 days per week (must be within a 60 mile radius). The in office days for this team are Wednesday and Thursday. Depending on business needs, agents may be asked to work from the office more often. Shift time requirements: You must be able to adhere to a Tuesday-Saturday work schedule aligning to one of the below shift times. 6:30am - 3:00pm ET 9:00am - 5:30pm ET 10:00am - 6:30pm ET #LI-Entry This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law. Columbus, OH - Anticipated Hourly Rate Range $25.48 — $25.48 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. Health Savings Account contributions from Upstart for eligible plans (US only) Income protection benefits, including life insurance and disability coverage for added financial security Paid time off, sick leave, and company holidays, in line with local requirements Paid family and parental leave to support caregiving and major life moments (duration varies by country) Family-centered benefits to support fertility, parenthood, and caregiving needs Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only) Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!) For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected] https://www.upstart.com/candidate_privacy_policy