Senior Lead IT Engineer

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Senior Lead IT Engineer is a technical leadership role responsible for the design, administration, optimization, and strategic direction of Lumen’s Software Asset Management (SAM) tools. This role serves as a subject matter expert and technical lead, driving stability, scalability, and security across critical infrastructure platforms, with a strong emphasis on Flexera One administration and server-based agent technologies. The Senior Lead IT Engineer partners closely with architecture, security, asset management, and operations teams to deliver reliable, compliant, and cost-effective IT solutions. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities Administer, optimize, and support Flexera One / FlexNet Manager Suite (FNMS), SaaS Manager, and related Software Asset Management (SAM) tooling. FNMS Agent Administration, including deployment, configuration, monitoring, upgrades, and lifecycle management. Collaborate with Software Asset Management (SAM), Security, and Compliance teams to ensure accurate inventory, license compliance, and audit readiness. Design and maintain server and agent-based architectures to support performance, scalability, and compliance requirements. Lead root cause analysis and resolution of complex infrastructure and agent-related incidents. Serve as the technical lead for enterprise IT engineering initiatives, providing guidance, mentorship, and architectural direction. Develop and enforce engineering standards, documentation, and operational runbooks. Evaluate and implement automation opportunities to improve operational efficiency and system reliability. Support change management activities, including impact analysis, testing, and deployment planning. Assist in driving roadmap planning, technology evaluations, and proof-of-concept initiatives. What We Look For in a Candidate Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Minimum of 10+ years of professional software engineering experience in IT infrastructure or systems engineering roles. Demonstrated hands-on expertise in SAM Tool Administration, including inventory, reconciliation, reporting, and integrations. Strong experience with Server Agent Administration across all variations of Windows and Linux environments. Deep understanding of server infrastructure, operating systems, and enterprise monitoring tools. Experience supporting large-scale, distributed environments. Strong troubleshooting skills with the ability to resolve complex, cross-platform issues. Proficiency with scripting and automation (e.g., PowerShell, Bash, Python). Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders. Experience working with ITSM processes (incident, problem, change, and configuration management). Act as a trusted technical advisor and escalation point. Mentor junior engineers and promote engineering best practices. Demonstrate ownership, accountability, and a continuous improvement mindset. Preferred Qualifications Experience with Software Asset Management (SAM) and IT Asset Management (ITAM) practices. Familiarity with cloud platforms (Azure, AWS, or GCP) and hybrid environments. Experience with configuration management and automation tools (e.g., Ansible, SCCM, Intune, Chef, or Puppet). Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 341788 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Job Segment: Cloud, Testing, Test Engineer, Computer Science, Software Engineer, Technology, Engineering