Senior Language Services Manager (12 month Fixed-Term Contract)

Senior Language Services Manager (12 month Fixed-Term Contract) SHREWSBURY, UK (Hybrid Working - 3 days in the office per week) A benchmarked salary between £37,720 to £42,720 . Your salary level is determined by skills and experience within our progression framework. COMPANY OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. ROLE OVERVIEW Please note: Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment. As a Senior Language Services Manager, you will bring strong experience in delivering digital marketing projects, ideally within an agency environment, and have a proven ability to collaborate effectively across multiple channels and cross-functional teams. You will be naturally curious, with a proactive approach to identifying opportunities to enhance our language services offering and optimise existing processes. In addition, you will be commercially minded, supporting new business pitches and driving revenue growth through identifying cross-sell and upsell opportunities across the existing client portfolio. The overall purpose of this role is to support the Language Project Director to deliver best in class language services for clients. As Senior Language Project Manager, you will be responsible for the management and delivery of language projects across your clients, ensuring they are driving performance whilst providing great customer service to clients. The role will be dedicated to developing our International proposition within Croud. Delivering excellence across all content localisation, qualitative market insight and benchmarking and being the voice for international within the agency to identify commercial opportunities to grow the team and its capabilities within Croud. RESPONSIBILITIES Key responsibilities include, but are not limited to: Manage localisation, content creation, subtitling, voiceover, and dubbing projects end-to-end Scope projects with internal teams and external clients, including commercials and project planning Set, manage, and communicate timelines, budgets, margins, and delivery expectations Lead quality assurance processes and resolve language or technical quality issues Coordinate cross-functional projects with teams including SEO, PPC, and Social Manage and support freelance linguists (Croudies), including onboarding, feedback, performance reviews, and recruitment support Act as a primary client contact, leading calls, providing updates, and maintaining strong client relationships Monitor project performance, client satisfaction, and localised content quality, implementing improvements where needed Drive adoption of localisation technology and contribute to process optimisation, best practices, and operational efficiency Support strategic initiatives, pitches, and business development activity for the Language Services team Share industry insights and contribute to the overall Language Services strategy while embodying company values of passion, imagination, and integrity PERSON SPECIFICATION A relevant Project Manager qualification / marketing qualification Experience and or knowledge of working across a variety of digital marketing channels Experience with CAT tools, preferentially Phrase (formerly Memsource) Demonstrable in-depth experience in project management A self starter able to demonstrate innovation and initiative Numerically confident with strong analytical skills Highly organised multi-tasker with impeccable attention to detail Excellent communication, organisation, and presentation skills is ideal Proven ability to influence, persuade and negotiate COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution 2 Recharge Days each holiday year Ride to Work scheme Railcard Season Ticket loan Home office screen Daily office perks: Free fruit, breakfast cereals, snacks, and tea & coffee Weekly treat: Enjoy a complimentary lunch on us every week Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact Department Organic Strategy Locations Shrewsbury Remote status Hybrid Shrewsbury