Senior Jira Expert & Atlassian Administrator

Senior Jira Expert & Atlassian Administrator Company Overview Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity. We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them. The Role As our internal Atlassian architect, you will transform our Jira environment into a high-performance engine that fuels global productivity. You are the bridge between complex business needs and seamless digital workflows, ensuring our teams spend less time on admin and more time innovating. Key Responsibilities Architect sophisticated workflows and automation rules that eliminate manual overhead and accelerate team velocity. Lead JSM excellence by acting as the strategic partner for internal departments to deliver a top-tier service desk experience. Drive data-driven decision-making by building high-level dashboards and custom JQL reports that provide real-time project health visibility. Enforce platform hygiene through regular audits and governance standards to prevent configuration drift and maintain system performance. Standardize the Atlassian ecosystem, ensuring custom fields, permission schemes, and integrations stay lean and scalable. Consult with leadership to translate organizational goals into technical configurations that support our rapid global growth. Qualifications Deep technical expertise in Jira Cloud/Data Center administration and Atlassian Marketplace integrations. Mastery of JQL and advanced automation logic to solve complex process bottlenecks. Proactive ownership mindset with a track record of improving system health before issues arise. Strong communication skills to translate technical logic into clear solutions for non-technical stakeholders. Nice to Have Official Atlassian Certifications. Experience in scaling Jira within high-growth tech scale-ups. ITIL 4 Certification (valuable) Benefits & Perks 100% Remote work with a high degree of autonomy and trust. Flexible schedule designed to support your personal life and well-being. Opportunities for professional growth in a fast-paced, international environment. The chance to impact a global product used by millions of travellers. Department IT and Tech Locations Europe Remote status Fully Remote Employment level First /Mid-Level Officials About Holafly During a trip to Thailand, Pedro and Lidia, the founders of Holafly, experienced the frustration of not having an internet connection. Inspired by their own experiences, they came up with a simple but brilliant idea: why not allow travellers to buy data plans for any destination from their home country? Our passion for providing easy and convenient connectivity to travellers around the world drives everything we do. We love our work and we do it with pride. Stay connected wherever you go. Founded in 2017 Co-workers 600