Senior IT Systems Engineer (L2/L3 - MSP)

About Offshore Launch Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them. Why Join Offshore Launch? Impact the growth and success of small and medium-sized businesses. Work in a people-first, remote environment that values growth and ongoing development. Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration. Contribute to a culture that values partnership, service, and excellence. Your Role As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years. You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through: Membership in the Offshore Launch Slack workspace Bi-weekly All Team meetings Monthly reviews Your job is to help the Client succeed. Our job is to help you succeed. About the Client: We’ve proudly served the Portland and Washington areas for over 20 years, delivering innovative IT solutions and exceptional client service. We’re looking for a well-rounded, client-ready systems engineer to support our growing MSP team. You’ll bring strong technical skills, excellent communication, and sound judgment—knowing when to act independently and when to ask for help. This isn’t a role for a lone wolf—we succeed through collaboration, resourcefulness, and shared ownership . You should be confident in your ability to deploy, configure, and support infrastructure, but humble enough to know when it’s time to loop others in. If you're the kind of person who takes initiative, communicates clearly, and genuinely cares about the client experience, we want to hear from you. Responsibilities : Serve as a trusted technical resource for escalated support, infrastructure projects, and client onboarding Deploy and manage Windows Server environments , including Active Directory, DNS, DHCP, and GPOs Configure and support SonicWall firewalls , including VPNs and NAT policies Execute disaster recovery procedures using tools like ShadowProtect, Datto, or Veeam Administer and troubleshoot cloud platforms , including Microsoft 365, Entra ID, and Google Workspace Communicate proactively with clients— troubleshoot issues, set expectations, and build trust Ask for help when needed— collaborate with the team to avoid spinning cycles or wasting billable time Use RMM tools (e.g., N-Able) to monitor and address infrastructure alerts Create and update client documentation (e.g., IT Glue, Autotask) Automate repetitive tasks using basic PowerShell or batch scripting Prioritize client outcomes— deliver the right result, not just the right answer Requirements : Minimum of 5 years of experience in an IT consulting or MSP environment (non-negotiable) Excellent written and verbal English communication skills —clear, professional, and client-facing Proven ability to deploy and manage Windows Server environments , including Active Directory, DNS, DHCP, and GPOs Hands-on experience with SonicWall firewall configuration , including site-to-site VPNs and NAT policies Practical experience executing disaster recovery using tools like ShadowProtect , Datto, or Veeam Strong working knowledge of Microsoft 365, Entra ID (Azure AD), and Google Workspace Familiarity with virtualization platforms such as Hyper-V and VMware Basic experience with PowerShell and/or batch scripting for automation Experience using RMM and PSA tools (e.g., N-Able, Autotask, IT Glue) Willing to work PST hours Exceptional client service and communication skills —you can explain technical issues clearly to non-technical users and create calm in stressful situations Demonstrated ability to ask for help when appropriate and collaborate to solve problems efficiently Strong attention to detail, reliability, and ownership of outcomes—not just tasks Compensation & Benefits (to be provided by Offshore Launch): $2,500-3,500/mo depending on experience $500 bonus at 90-day 13th month pay (paid on Jun 1 and Dec 1). Comprehensive HMO policy, including dependents. Annual continuing education budget to support professional development Start date: immediate Note: The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.