Senior IT Operations Engineer

Senior IT Operations Engineer We’re looking for passionate professionals to join our team, make a real impact, and contribute to something truly meaningful. Let’s build the future of education together! 🚀 We usually respond within two weeks Lingokids is on a mission to help families raise amazing kids through Playlearning™. Ready to join us on this exciting journey? 🚀 Lingokids is a global leader in educational technology, helping over 185 million families worldwide raise amazing kids through Playlearning™ ,our unique approach that blends education with play. Our mission is to empower children with modern learning experiences, combining educational subjects with essential life skills to help them grow into confident, conscious, and resilient lifelong learners. Beyond our award-winning app, we’ve built a multi-platform educational universe , including our “ Baby Bot” and “ Baby Bot’s Backyard Tales” shows, Podcasts, and Music Publishing . Our content, developed in collaboration with top education experts and Oxford Press University, ensures an engaging, high-quality learning experience in a safe, ad-free environment . This dedication to excellence has earned Lingokids multiple industry awards across app, podcast, and video categories, including Best Original Learning App by Kidscreen Awards, National Parenting Product Awards by NAPPA Awards, and Best Parenting Product by Good Housekeeping, among many others! We're looking for a Senior IT to own and evolve our IT operations at Lingokids. You'll work along one other IT team member and take direct ownership of day-to-day IT work, and play a key role in driving automation and efficiency across the company. This role sits within the Engineering department and works closely with engineering, and other teams to ensure our infrastructure, tooling, and processes support a fast-moving organization. If you want to be part of a team that's redefining the future of education, we’d love to hear from you! What you’ll do Be hands-on with daily IT operations Run helpdesk support, triaging and resolving issues for employees across the company Own the full employee lifecycle from an IT perspective**:** manage onboarding (account provisioning, device setup, access grants, tooling walkthroughs) and offboarding (account deactivation, access revocation, device recovery, data handling), ensuring a smooth and secure experience at every stage Manage the full device lifecycle (laptops, phones, tablets) including procurement, provisioning, and decommissioning Own and operate our MDM platform, managing device policies, compliance, and security configurations Administer and maintain our SaaS tooling stack (Google Workspace, Slack, Notion, and others), managing user accounts, permissions, and access controls across all company platforms, including regular access reviews and least-privilege enforcement. Collaborate with Engineering and other departments to identify and implement automation opportunities that reduce manual work across the company Manage vendor relationships for IT services and hardware Maintain IT documentation, asset inventory, and internal knowledge base Contribute to IT security practices: endpoint protection, patch management, vulnerability response, and security awareness Support compliance requirements related to IT operations (COPPA, kidSAFE, data protection, etc.) What you’ll bring 5+ years of experience in IT operations or systems administration Strong hands-on skills across macOS and Windows environments Experience with MDM solutions (Kandji, Jamf, Fleet, JumpCloud, or similar) Solid knowledge of Google Workspace administration Experience with identity and access management, SSO, and directory services Experience designing and running structured onboarding/off-boarding processes, ideally with some level of automation Scripting ability (Bash, Python, or similar) to automate repetitive tasks and build internal tools Familiarity with networking fundamentals (DNS, DHCP, VPN, firewall basics) Strong troubleshooting and problem-solving skills Excellent communication: you can work with engineers and non-technical teams alike Nice to have Experience in a tech startup or scale-up environment Experience integrating IT workflows with tools like Slack, Notion, or other collaboration platforms Familiarity with Linux server administration Experience with security compliance frameworks Familiarity with cloud platforms (AWS, GCP) DISCLAIMER: Although this role is remote friendly, it's required to be based in Madrid to be available to come into our HQ whenever the role's functions require it. English is a must: We’re a multicultural team providing a service in English , so while certifications aren’t necessary, fluency is essential. As a fully remote company, clear and effective spoken and written communication , especially in asynchronous and long-form formats, is key to collaborating successfully. Life at Lingokids 📚 Career Growth: Your growth drives our success! We invest in your development up to €2,000 per year for books and training; so you can keep learning and growing with us. 🏡 Remote — Madrid based: Work remotely from home, with the flexibility to come into our Madrid hub whenever the role requires it (device handovers, on-boardings, in-person support, etc.). 📈 Stock Options: Your contribution matters! You'll receive stock options , giving you the opportunity to own part of the company and share in its success. 🖥 Home Office Setup: Create your ideal workspace with a €400 allowance for setup and €35/month for remote work expenses, because comfort fuels creativity! 🍲 Meal Allowances: Get €60/month on your Cobee card to enjoy meals at restaurants or food delivery, good food makes everything better! 💳 Flexible Compensation: Manage your meal, transport and childcare expenses easily with Cobee , integrating them directly into your payroll. 🩺 Health Insurance : Access private health coverage at exclusive rates through Adeslas, seamlessly deducted from your payroll, quality care made simple. 💬 Language Lessons: Learning never stops! Enjoy free language classes in Spanish and English, to sharpen your skills and stay connected in a global team. 🌍 Visa Sponsorship: If you need a visa to work in the EU , we’ll handle the process and cover the costs to make your transition seamless. 🎉 Company events : Yes! We’re a fully remote team spread across different countries, but we love getting together from time to time in different corners of Spain, for team gatherings and recharging at our amazing off-sites! Passion matters more than perfection Didn’t check every box for this role? No worries! We’re looking for passionate, driven individuals who believe in our mission. If that sounds like you, we’d still love to hear from you! Diversity, Equity, and Inclusion At Lingokids, diversity isn’t just a checkbox—it’s at the heart of everything we do. Just like we teach kids to embrace differences, we celebrate them in our team, knowing that the best ideas come from unique perspectives. We’re all about creating a space where everyone feels valued, heard, and empowered to be their authentic selves. No matter your background, identity, or story, if you’re passionate about making a difference in education, we want you here. Team Engineering Locations Madrid HQ Remote status Hybrid Employment type Full-time Our culture Playworking : We work hard and playwork™ even harder! Learning through play and having fun is also the mantra of Lingokids behind the scenes. Creative leadership : Lingokids members work in interdisciplinary teams with a long-term goal designed to feel like a mini-startup where everyone must perform creative leadership . All members are responsible for proposing solutions to problems, and nobody is expected to come up with all the ideas while the rest are just developing them. We know nothing: At Lingokids we are humble and one of our mottos is “I know nothing”. But k nowing is our passion so we are always finding creative ways to increase our wisdom . That continuous race for perfecting our knowledge brought us where we are. That and that we are fast getting that knowledge. About Lingokids The Lingokids app was created because there were no other apps on the market for kids that were fun, engaging and safe. From day one, we designed the Lingokids app to be engaging, educational, and completely safe for kids. It’s not just about keeping kids entertained—it’s about making sure they’re learning and developing key skills in a way parents can feel good about. Our unique PlaylearningTM approach puts children in the center of the Lingokids universe, which provides 3,000+ original, engaging, interactive learning activities in a variety of mediums and surrounds them with choice and exploratory child-led learning paths. With a commitment to traditional, educational objectives for preschool through second grade, Lingokids knows today’s child needs engineering & empathy, reading & resilience, math fluency & mindfulness. Join the adventure! 🚀