Senior IT Manager

Help us tackle the growing wildfire crisis with the latest advancements in AI and IoT Who we are The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos. About Pano: We are a 175+ person growth-stage hybrid-remote start-up, headquartered in San Francisco. We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows. Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence. Pano AI has been recognized by Fast Company as one of the Top 10 Most Innovative AI Companies in 2023, and as one of the Top 50 Most Innovative Companies of 2026 — ranking #1 in the Sustainability category. The company was also named to TIME’s list of the 100 Most Influential Companies of 2025 and identified by MIT Technology Review as one of the top 15 climate tech companies to watch in 2024. Pano AI has been featured in leading publications, including The Wall Street Journal, Bloomberg, and CNBC. The company serves dozens of government and enterprise customers across 16 U.S. states, five Australian states, and British Columbia, Canada, and currently monitors more than 50 million acres of land worldwide. It has raised $89 million in venture capital from investors including Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at https://www.pano.ai/ . The Role Pano AI is seeking a Senior IT Manager to lead and scale our corporate IT function. This role is responsible for delivering a secure, reliable, and efficient technology experience for employees while supporting the company's continued growth. The Senior IT Manager will oversee IT operations, enterprise applications, cybersecurity initiatives, vendor management, and end-user support, partnering closely with teams across Engineering, Security, People Operations, and Finance. What you'll do Lead day-to-day IT operations and develop a scalable technology roadmap that supports business objectives. Manage core business systems, identity and access management, endpoint management, collaboration tools, and employee support services. Partner with Security and Engineering teams to strengthen cybersecurity, compliance, and risk management programs. Oversee IT vendors, procurement, budgeting, asset management, and software licensing. Drive process improvements, automation, and operational excellence across the IT organization. What you'll bring 8+ years of experience in IT, including leadership of corporate IT operations and teams. Strong knowledge of cloud-based environments, SaaS applications, endpoint management, identity and access management, and cybersecurity best practices. Experience supporting compliance frameworks such as SOC 2, ISO 27001, or similar standards. Proven ability to manage cross-functional initiatives, vendor relationships, and technology budgets. Excellent communication, leadership, and problem-solving skills. Nice to have Experience in SaaS, AI, cybersecurity, or other high-growth technology environments. Relevant certifications such as ITIL, CISSP, CISM, or PMP. Experience supporting distributed and global teams. Final compensation for full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, full-time roles are eligible for stock options. Our benefits package also includes comprehensive medical, dental, and vision coverage, a matching 401(k) plan, and flexible paid time off.