Senior Infrastructure Analyst - Remote

Senior Infrastructure Analyst Division: IT Job location: Remote (Greater Toronto Area) Hours: 40 hours per week, Monday to Friday Employment type: Full Time Salary: 90-110K A little about us Hi, we’re Aurora Cannabis, and we’re so excited to meet you! Aurora Cannabis is a leader in the rapidly evolving global cannabis industry, serving both medical and consumer markets worldwide. Dedicated to helping people improve their lives, Aurora is driven by science and innovation, with a focus on providing premium medical cannabis products produced with the highest standards. We proudly serve both patients and consumers across Canada, Europe, Australia and New Zealand. Our global brand portfolio includes Aurora, Being, CanniMed, CraftPlant, Daily Special, Drift, Greybeard, IndiMed, MedReleaf, Pedanios, San Raf, Tasty’s, Whistler Cannabis Co, and WMMC. Aurora's brands continue to break through as industry leaders in the medical, wellness and adult recreational markets wherever they are launched. At Aurora, employees are at the heart of everything we do as we execute with excellence and agility. Whether in our manufacturing facilities, in our state-of-the-art research labs or supporting our global business development, or, within our corporate functions such as HR, operations, government affairs, and more – our diverse A-Team leads with expertise, passion and dedication every day. Together, we are opening the world to cannabis and making a meaningful impact for patients, consumers, our communities and our A-team. Job Summary The Senior Infrastructure Analyst is responsible for supporting the stability, integrity, and operational effectiveness of the organization’s IT Data Centres and Cloud infrastructure environment. This role oversees the ongoing maintenance, monitoring, and enhancement of core technology platforms including server environments, network systems, cloud services, storage solutions, identity services, and endpoint infrastructure. The position ensures that infrastructure services are reliable, secure, and aligned with organizational standards and business requirements. The Senior Infrastructure Analyst contributes to the delivery of infrastructure operations by addressing system performance, supporting incident and problem resolution, and participating in infrastructure initiatives such as system upgrades, migrations, and cloud adoption efforts. The role also supports compliance obligations, operational risk management, and technology lifecycle planning through adherence to established processes and documentation standards. Working collaboratively with internal teams and external vendors, the Senior Infrastructure Analyst helps maintain a resilient and scalable technology environment while supporting continuous improvement and service optimization. This position reports to the Manager, IT Operations. Interesting? Here’s a little more… As the Senior Infrastructure Analyst you will: Manage, monitor, and troubleshoot servers, storage systems, and other critical IT infrastructure components. Support cloud environments (e.g., Azure, AWS) and hybrid infrastructure setups. Maintain backup and disaster recovery systems, ensuring data integrity and rapid recovery in the event of an incident. Participate in disaster recovery testing and business continuity planning exercises. Collaborate with infrastructure architects and vendors to implement and refine system configurations, ensuring scalability and reliability. Also, support project execution and new technology adoption. Respond and resolve incidents, outages, and performance issues in alignment with defined SLAs and ITSM practices. Deploy and manage virtual machines, backup systems, storage platforms, and enterprise applications. Support firewalls, VPNs, switches, and routers; ensure network uptime and performance. Collaborate with cybersecurity teams to ensure infrastructure security policies are enforced. Implement and monitor endpoint protection, encryption, and access controls. Support patch management, vulnerability remediation, and system hardening initiatives. Maintain detailed technical documentation (diagrams, inventory, SOPs). Contribute to infrastructure automation using scripting and Infrastructure-as-Code practices. Ensure compliance with internal policies, SOX audit reviews and regulatory requirements Assist with infrastructure-related projects such as migrations, hardware refreshes, and cloud transitions. Monitor system performance and capacity trends; recommend proactive improvements. Perform other duties as assigned chain data under the guidance of our cybersecurity team. You would be the best fit for this role if you have… Degree in Information Technology, Computer Science and/or equivalent work experience. 5+ years of experience in IT Infrastructure, with a strong focus on server, data centre and cloud support. Proficiency in managing and troubleshooting Windows server environments. Strong knowledge of networking concepts, including LAN/WAN, VPN, and firewall configurations. 5+ years of experience with Virtualization technologies (Hyper V, Nutanix or VMware). Nutanix preferred 5+ years of experience with cloud platforms (e.g., Azure, AWS) and hybrid environments. 5+ years of experience with storage solutions (NetApp, Pure Storage). NetApp preferred 5+ years of experience with IAM, IDP, IaaS, PaaS and SaaS Solutions. 5+ years of experience with scripting or automation tools (PowerShell, Python etc.). Experience with Enterprise backup solutions (Commvault, Rubrik, Veeam etc.) Experience with Microsoft 365 infrastructure, Entra ID (Azure AD), or similar identity platforms is an asset. Experience supporting infrastructure in regulated environments is considered an asset. Familiarity with documentation standards and audit readiness practices Bonus points if you have… Certifications such as ITIL, AZ-104 (Azure Administrator), SOA-C02 (AWS SysOps Administrator). Excellent troubleshooting and problem-solving skills. Strong organizational and abilities to manage competing priorities. Exceptional communication skills, with the ability to explain technical concepts to non-technical audiences. Proactive mindset with a focus on continuous improvement. Familiarity with monitoring tools (e.g., SolarWinds, PRTG, Azure Monitor). Working knowledge of ITSM frameworks and change management processes. Understanding of Zero Trust and modern identity security principles. Strong analytical skills with the ability to assess system performance and identify root causes of complex issues. Ability to support and maintain hybrid identity environments. Knowledge of high availability and fault-tolerant infrastructure design. Experience supporting infrastructure in multi-site or geographically distributed environments. Ability to implement and maintain infrastructure standards and best practices. Working knowledge of capacity planning and performance tuning. Ability to evaluate new technologies and recommend improvements aligned to business needs. Understanding of risk management principles related to infrastructure operations. Strong documentation discipline and process-oriented mindset. Ability to work independently while also contributing effectively within cross-functional teams. Knowledge of service reliability concepts such as uptime, redundancy, and resiliency. Familiarity with automation-first operational approaches. Ability to participate in technical decision-making and infrastructure roadmap discussions. Adapt to changing demands and balance operational responsibilities with project-based work. Why you’ll love working at Aurora Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, meeting-free-Friday-afternoons and more! Total Rewards: we will motivate you to go above and beyond with a competitive salary, professional development opportunities, company SWAG, team activities and modern technology. Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with cannabis. Next steps Apply today by submitting your resume through our website. Apply today by submitting your resume through our website. You can expect your application to be reviewed by our Talent Acquisition Team and not an AI software/system. The we will contact you if we see a fit via email. Think you’re the ideal candidate but you don’t meet all the requirements? Apply anyways. We would love to review your application to see if you’re the right fit or find you an alternative opportunity. Not the role for you? Share this posting with your network while subscribing to our Talent Community to learn more about upcoming opportunities (hot tip: if you are an Aurora employee, take advantage of the employee referral program by sharing this posting with someone in your network! If they are the successful candidate, you may be eligible for a bonus!). Diversity, Equity, Inclusion, Belonging and Accessibility At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. We value the unique skills and experience each person brings to Aurora and are committed to creating and maintaining an accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Human Resources team know by contacting us at [email protected] #LI-REMOTE #LI-MC1 Job Segment: Cloud, Computer Science, Governmental Affairs, Testing, System Administrator, Technology, Government