Do you get energy from turning complexity into clarity and leaks into lift? Are you obsessed with understanding why users drop, hesitate, or churn - and fixing it systematically? If shaping high-performing product conversion rates is your craft, AirHelp is the place for you.
We’re looking for a Senior Growth Product Manager to own and optimize our end-to-end product conversion - from first interaction, through collecting information and documents, until successful sign-up for the service. You’ll be accountable for reducing friction, improving conversion, and ensuring customers experience consistent, compounding value at every step of their journey. Your success will boost AirHelp's growth and will bring compensation and comfort to millions of travellers worldwide.
This is a hybrid role based in Kraków, Gdańsk, Warsaw or Barcelona.
What you’ll drive:
Own the Conversion Strategy
- Take full ownership of the customer conversion rate across 2 channels: website and mobile app.
- Define a clear conversion rate optimization strategy aligned with company growth and conversion goals.
- Identify the biggest drop-off points and prioritize the highest-impact opportunities to reduce friction.
Optimize for Conversion Rate
- Design and ship product initiatives that improve conversion rate and reduce drop off.
- Lead the initiative to drastically reduce the latency between a flight disruption and claim submission.
- Partner closely with the marketing team and with other product managers to optimize traffic in the most possible way.
- Continuously refine value moments that keep customers coming back.
Turn Insights Into Product Impact
- Use qualitative research and quantitative data to deeply understand user behavior and intent.
- Define success metrics for every funnel stage and ensure they are measurable, visible, and actionable.
Ship, Learn and Scale
- Partner closely with other product managers on testing and shipping additional services exposed to the users.
- Work hands-on with design and engineering to deliver improvements quickly and iteratively.
- Own the backlog related to conversion optimization and make tough prioritization calls.
- Ensure learnings are shared, documented, and reused - not rediscovered.
What You’ll Deliver in Your First 12 Months
- Improve conversion rate by 15–20% across key customer journeys.
- Increase the number of claims coming from our new mobile app to achieve 10% from that channel.
- Launch and scale at least 3 high-impact experiments with proven business outcomes.
- Optimize the submission flow to maximize upfront document collection, ensuring higher claim validity and success rates without negatively impacting conversion rate.
What Sets You Apart
- 4 - 6 years of product management experience, owning customer-facing products from discovery through delivery to evaluation and refinement.
- Strong track record of optimizing conversion, improving retention, and reducing churn in B2C or subscription-based products.
- Deep understanding of customer behavior, lifecycle thinking, and product-led growth principles.
- High fluency in product analytics, experimentation, and translating data into decisive action.
- Comfortable making trade-offs, running experiments, and iterating fast without losing strategic direction.
- Excellent communicator who can align diverse stakeholders around outcomes, not outputs.
- Customer-obsessed, curious by default, and motivated by measurable impact.
Why AirHelp:
- Autonomy & Trust: No micromanagement. You own outcomes, not just tasks.
- Real Product Impact: Your work directly affects millions of travelers worldwide.
- Growth Investment: Personal development plans, workshops, mentorship, and language classes.
- Flexible Benefits: Gym, development budget, childcare, transport or travel subsidies - your choice.
- Global Workstyle: Work from anywhere up to 2 weeks per year.
- Purpose-Driven Mission: We stand up for travelers and fight unfair practices.
About AirHelp
At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program, AirHelp+. With a global team of over 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.
And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals.
We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!
Location:
Kraków, Gdańsk, Warszawa
Working type: Hybrid
Salary:
- If you join us as a full-time employee: 18.000 - 25.000 PLN gross/month
- if you join us as a contractor (for specific projects): 20.000 - 30.000 PLN net + VAT on B2B contract
Barcelona:
Working type: hybrid
€70,000 - €90,000 gross/year (employment contract)