Senior Functional Analyst

At Smith, we develop world-class experiential commerce solutions to help brands architect the most relevant, frictionless commerce experiences possible. We work at a high tempo, we collaborate, we’re passionate about our work with clients, and we deliver. The market demand for our services has fueled our growth. We're currently seeking a talented Senior Functional Analyst that thrives in a fast-paced environment to join our team. Who You Are Well-spoken customer focused individual with the ability to present ideas in user-friendly language A self-starter, able to keep up in a fast paced environment, a team player, capable of juggling multiple projects, and a curious learner A self-directed, trusted liason among stakeholders that understands structure, policies and operations of a client account-driven organization A synthesizer adept at recommending SAP Hybris solutions that enable clients to meet their business goals What You’ll Do Lead interactive group workshops and requirements sessions to identify strategic drivers and develop required use cases, functional and technical requirements. Provide SAP Commerce (Hybris) business solution domain expertise including the functional use of hybris, its various administrative cockpits and the b2b and b2c accelerators. Lead client discussions mapping business requirements to the hybris platform guiding them to the best practices for their needs. Develop functional requirements documentation in the form of user stories, process flows, and user acceptance criteria. Support QA and UAT efforts. Act as a bridge between the client, technical, strategy and creative teams; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design, strategic direction and defined business outcomes. Lead the maintenance of the project team collaboration space (Confluence) and issue/task management system (Jira). Work with team members to maximize the value of these systems and set a good example in their use. What We Look For Bachelors in Business, Computer Science or related fields 5+ years experience as a Business / Functional Analyst or similar role creating functional business requirements Experience in SAP Commerce (Hybris) Experience in JIRA and Confluence in and Agile environment What Grabs Our Attention Facilitation, negotiation, and conflict-resolution skills Adaptability and capacity to work effectively in an environment where priorities change frequently Superior communication and interpersonal skills with the ability to develop and foster long-term relationships Smith | Commerce Reimagined. Performance Realized. Smith is the performance commerce agency, enabling over 500,000 transactions around the globe each day. With over 20 years of digital commerce and marketing expertise and an industry-leading blend of creative, analytical, and technical skills, we create innovative digital solutions that enhance customer experience, accelerate digital sales, and optimize commerce operations. A relentless focus on outcomes guides us as we partner with ambitious businesses and brands to drive growth by creating digital strategies and commerce experiences that help them connect with their customers at every stage of the customer lifecycle while powering their own digital transformations. Smith has offices in Columbus, OH, Ottawa-Gatineau, Canada, and Santiago, Chile along with our remote workforce located throughout the United States and Canada. Learn why Smith is home of the Performance Commerce People at www.smithcommerce.com.