Senior Full-Stack Software Engineer (AI Automation)

We’re building the next generation of customer and employee identity solutions, and we’re looking for a Senior Full‑Stack Software Engineer to help us evolve our CIAM (Customer Identity and Access Management) platform. In this role, you will design, build, and support authentication features and integrations in security‑sensitive environments. Our approach is automation‑first and AI‑enabled—quality, validation, and release readiness are engineered into the system from the start, not added at the end. You’ll work across the full lifecycle of software delivery, partnering closely with technical leaders and cross‑functional teams to reduce manual work, increase reliability, and improve developer and customer experiences. You do not need to be an AI specialist to succeed in this role. What matters most is strong engineering judgment, a mindset of continuous improvement, and experience building reliable systems at scale. Position Responsibilities: Design, build, and enhance CIAM authentication features and integrations, owning changes from design through production support. Develop application and integration code with quality, security, and reliability built in through automated testing and validation. Introduce and continuously improve automated tests, checks, and quality gates as a standard part of feature delivery. Use AI‑assisted development tools thoughtfully to accelerate activities such as test creation, validation, and regression coverage where they add clear value. Identify repetitive or manual work across testing, environments, and releases, and reduce it by improving system design and automation. Enhance CI/CD pipelines to ensure issues such as regressions, configuration errors, and security gaps are detected early and automatically. Collaborate with engineering leads, architects, release teams, and external vendors to translate standards and risks into enforceable, automated controls. Apply sound engineering judgment, share technical perspectives, and respectfully challenge solutions that increase complexity without improving outcomes. Leave systems easier to test, validate, maintain, and release than you found them. Required Qualifications: Approximately 5+ years of professional software engineering experience, including building and supporting production systems. (We recognize experience can be gained in many ways—if your background is different but relevant, we encourage you to apply.) Experience with full‑stack or backend‑focused development, including APIs, integrations, and distributed systems. Exposure to authentication, identity, or security‑critical systems (e.g., CIAM, IAM, AuthN/AuthZ) is an asset but not required. Hands‑on experience with CI/CD pipelines, automated testing, and quality controls integrated into everyday development. A track record of replacing manual or repetitive work with automation to improve reliability and delivery efficiency. Comfort using modern development tools, including AI‑assisted tooling, with good judgment around when automation is the right solution. Preferred Qualifications: Strong problem‑solving skills, independence, and the ability to collaborate effectively across teams and with external partners. A mindset focused on ownership, learning, and continuous improvement. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our distributed team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] . Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $113,000.00 CAD - $163,000.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .