Senior Field Supervisor

About Gridware Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware’s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io . Role Overview The Senior Field Supervisor will lead Gridware's in-field team members— the people who manage technicians that partner with utility crews to install Gridscopes for our customers and report to the Senior Manager, Field Operations. This role owns the day-to-day performance, development, and standards of the on-the-ground field team as Gridware scales across customers, regions, and into international markets. This is a player-coach role. You'll still be on site at peak install windows and to check in on projects and crews, but increasingly your job is making sure the supervisors on your team have what they need to make good calls in the field, hold a consistent quality bar, and develop into stronger leaders themselves. Responsibilities Team Leadership Lead, develop, and manage a team of Field Operations Supervisors anchored to major US regions Own weekly 1:1s, quarterly performance reviews, growth plans, and career development for each direct report Manage hourly field technicians schedules and timesheets Hire new Field Operations Supervisors as the team scales regionally and internationally Coordinate and run trainings for new cohorts of technicians and refresh training for the existing team Build the bench — identify high-performing technicians as future supervisor candidates Field Execution at Scale Own day-to-day performance of the field supervisor team across all active customer deployments Manage capacity plans for the team to ensure we have appropriate staffing for customer demand Coordinate cross-region planning for new customer expansions and peak install cycles Drive consistent supervisor practice across customers and regions, even where customer-specific requirements differ Visit deployments alongside supervisors during peak windows and during key phases (like week 1 of a big expansion) Serve as the primary escalation point for the supervisor team — safety, delays, contractor issues, customer-facing field decisions Standards, Playbooks & Training Own the playbooks, training materials, and standard operating procedures (SOPs) to support the scale of the field operations team Author and maintain the supervisor onboarding program in partnership with HR/L&D Convert field learnings and incident findings into updated SOPs and training Revise contractor training and safety training in partnership with EH&S Contractor & Vendor Performance Own the team's interface with Gridware contracted line crews Partner with the Senior Manager on vendor performance management, contract terms, and net-new contractor exploration Cross-Functional Collaboration Provide structured feedback from the field team into product design, install tooling, and field app development Partner with Finance & Sr. Manager of Field Operations on unit cost tracking by region, customer, and crew, and on contractor cost levers Represent Field Operations in customer-facing escalation conversations when appropriate Safety & Compliance Own daily execution of the safety program across the supervisor team Set tailboard and Job Hazard Analysis standards across team and ensure consistent use of safety tooling Lead safety reviews following any incident and convert findings into updated practice Enforce safety policies and best practices across the team's deployments Required Skills 7+ years of experience in field or construction operations and/or high-quantity device installations 3+ years managing field leads, foremen, or crew supervisors — not only individual contributors Direct experience with utilities, electrical infrastructure, or grid-adjacent hardware Experience managing hourly employee policies and timesheets Proven track record managing contracted field labor at scale, including performance management and vendor relationships Strong organizational, written, and verbal communication skills — comfortable building SOPs and playbooks from the ground up Comfortable being the safety voice in the room and grounded in industry safety standards (OSHA, NESC, CA Construction standards a plus) Willingness to travel frequently (30–50%) and work flexible hours as needed during peak install windows and new customer expansions Valid driver's license Bonus Skills Experience working with union labor Background in construction, telecom, renewables, or utility operations Experience managing line contractor vendor relationships (SOWs, rate negotiations, performance scorecards) Comfort with iOS-based field apps, digital install workflows, and evolving field tooling Experience operating across multiple utility customers and/or US regions This describes the ideal candidate; many of us have picked up this expertise along the way. Even if you meet only part of this list, we encourage you to apply! Benefits Health, Dental & Vision (Gold and Platinum with some providers plans fully covered) Paid parental leave Alternating day off (every other Monday) “Off the Grid”, a two week per year paid break for all employees. Commuter allowance Company-paid training