Senior Escalation Engineer

About Axonius Federal Systems: Axonius Federal Systems (AFS), a proud subsidiary of Axonius, empowers U.S. government agencies to achieve complete visibility and control over their cyber assets. We provide agencies with the confidence to simplify complexity, reduce risk, accelerate operational resilience, and comply with cybersecurity regulations such as Zero Trust, NIST Cybersecurity Framework, CDM, FISMA, and BOD 23-01. AFS integrates with hundreds of data sources to deliver a unified view of all assets—devices, users, applications, and infrastructure. With FedRAMP authorization, and deployments across 70+ federal agencies, AFS transforms asset intelligence into action—helping secure missions and protect national security. For more on how AFS supports the mission of the U.S. government to improve national security, visit Federal Systems Government Cybersecurities | Axonius . Position Overview: Axonius Federal Systems is seeking a Senior Escalation Engineer to join our team. In this role, you’ll serve as a key escalation point, providing rapid response to high‑priority issues and joining urgent customer calls to diagnose and resolve complex problems. You’ll rely on monitoring tools, cross‑functional collaboration, and clear communication to drive solutions while staying calm under pressure. This is a fast‑paced, high‑impact role for someone who thrives on context switching and solving critical challenges. If you’re energized by solving critical problems and helping teams and customers succeed, we encourage you to apply! Key Responsibilities: Primary escalation point for complex issues that cannot be resolved by Technical Support Engineers Rapid triage, analysis, and response of complex system and/or software related issues including outages, performance issues, and business blockers Triage information from multiple sources to spot and respond to trending issues and wide events Immediately join customer calls with customer IT teams, and provide solutions to and analysis of high-urgency issues relating to system and/or software Use proactive tools to respond to and resolve priority issues Evaluate performance issues and make resource adjustments to customer environments Occasionally cover outages outside normal working hours Other duties as assigned Minimum Requirements : 6+ years of experience in customer-facing role supporting enterprise software, with hands-on expertise in troubleshooting, APIs, Linux, and Docker. Experience working with CURL and creating CURL commands based on Python source code Extensive experience with networking and network troubleshooting Proven experience performing Disk Extensions, OS Upgrades, and Performance Analyses Research skills and ability to understand and resolve complex issues utilizing analysis tools and vendor documentation Preferred Qualifications: Experience working with Federal customers Experience with MongoDB, Corralogix, AWS Provisioning Experience with scripting languages such as Python, Bash, etc. Axonius Federal Systems is committed to fair and equitable compensation packages. A candidate's salary will be based on qualifications and relevant experience. In addition to competitive salary, our packages include stock options, attractive benefits, and an annual bonus. Annual Salary Range (bonus and equity included in addition) $123,300 — $137,000 USD Axonius Federal Systems is committed to investing in our people by offering competitive compensation and benefits, meaningful growth opportunities, and a strong sense of community. We welcome people of different backgrounds, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status. We also foster a diverse, inclusive workplace built on equal employment opportunity. Axonius Federal Systems participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or visit Verify Employment Eligibility (E-Verify) | Homeland Security .