At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
The primary purpose of this particular position is z/OS operating system installation and customization using the IBM ServerPac for z/OS process program. This position will apply operating system and program product fixes on a regular basis, as well as analyze and debug operating system and program product related issues. This role will also install and support commonly used ISV products (i.e. CA, BMC, Rocket Software). In addition, this position will also estimate and plan for installation and upgrade activities, as well as new customer transition projects.
What you will do:
Provides technical assistance regarding Disaster Recovery (DR) exercises and Business Continuity Processes (BCP)
Ensures system improvements and/or modifications are implemented. Develops, enhances and/or supports technical approaches that allow successful audits and scalable implementations of large, complex mainframe environments
Identifies and resolves performance issues
Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules
Participates in ongoing development and improvement of installation standards
Provides team members with technical training and/or mentoring as needed
Provides primary support for reported problems related to software in assigned area of responsibility and related products
Fulfills ServiceNow requests for customers as they pertain to software in assigned area of responsibility and related products
Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:
Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions
Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links
Anticipates, mitigates, identifies, and responds to system performance issues
Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance
Performs database installations, updates/patches/upgrades, tuning, performance monitoring, replication, back-ups, security, user management, and resource management
Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts
Participates in Disaster Recovery exercises and planning
Follows change control, incident response, and testing processes
Communicates and enforces, through system procedures, data storage retention policies
Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements
Creates scripts to automate common tasks
Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information
Creates required reports in response to business user needs
Develops, documents, and maintains policies, procedures and associated training plans for systems and /or database administration and appropriate use
Develops reusable assets (templates, tools, etc) for the Managed Services practice
Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship
Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services
Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation
Works with project managers in the development and implementation of project plans and timelines
Complies with all time compliance and time entry guidelines
Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management
What we expect of you:
Bachelor’s degree in Information Systems, Information Technology, Computer Science, or related field and 5 years e
xperience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management),
, OR
9 years e
xperience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management)
Demonstrated experience with z/OSMF Configuration Assistant
Demonstrated communication and presentation skills
Demonstrated ability to execute tasks associated with customers’ disaster recovery plans
Demonstrated skills in the majority of the following
UNIX Systems Services
z/OS
REXX/CLIST
JCL
Demonstrated experience with ISV products including:
System Management: Tools for monitoring, managing and optimizing mainframe operations.
Security: Solutions for enhancing the security of the mainframe environments
Data management: Software for managing, storing and retrieving data efficiently
Application Development: Tools that aid in the development, testing, and deployment of mainframe operations
Performance Optimization: Products designed to improve the performance and efficiency of the mainframe system.
Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty
Demonstrated ability to acquire further technical skills
Demonstrated verbal and written communication skills
Demonstrated ability to multitask and prioritize workload
Demonstrated customer service skills
Demonstrated ability to investigate problems and utilize problem solving techniques
Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment
Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions
Demonstrated ability to provide guidance and leadership to less experienced technical team members
Demonstrated ability to develop strong customer relationships and trust to secure future business
Demonstrated experience with Software Vendors, i.e. Broadcom, Compuware, BMC, LRS and Syncort, a plus
Demonstrated experience with File Transfer Protocol (FTP)/Secure File Transfer Protocol (SFTP) IP Connectivity, a plus
Managed Services experience, a plus
Pay range: $107,300.00 - $150,180.00 depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview:
https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization
We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do.
Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.