Senior Director, Solutions Engineering

Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer.With offices in Manchester, New York, Dubai, Warsaw, and Poland, we operate across North America, EMEA, and Australia. Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets. We are seeking an accomplished Director of Solutions Engineering to lead and expand a high‑performing team responsible for serving as the critical technical conduit between our Sales and Product organizations. In this strategic leadership role, you will guide, mentor, and inspire a talented group of Solutions Engineers while establishing the vision, structure, and best practices that enable the team to operate at scale. As a key driver of revenue growth, you will ensure Interact consistently achieves the technical win—crafting compelling solution narratives, elevating the demo‑to‑close experience, and deeply aligning our platform’s capabilities with the evolving needs of Mid‑Market and Enterprise customers. You will partner closely with cross‑functional leaders to translate customer challenges into actionable product insights, shape our go‑to‑market strategy, and empower the team to deliver exceptional value throughout the sales cycle. This role is ideal for a dynamic, customer‑centric leader who thrives at the intersection of technology, business strategy, and sales excellence. You will play a pivotal part in strengthening Interact’s market presence while enabling our customers to solve complex challenges through the power of our software. A little about you... Over 3 years of demonstrated success leading high‑performing Solutions Engineering, Pre‑Sales Engineering, or Technical Consulting teams, consistently driving strong technical win rates and supporting overall revenue growth. Proven track record operating in B2B SaaS and technology sales environments, successfully navigating mid‑market and enterprise sales cycles in partnership with commercial leadership. Strong hands‑on technical capability across HTML, CSS, JavaScript (ES6+), and modern front‑end libraries such as React or Vue, enabling rapid creation of high‑impact demo widgets, prototypes, and UI mockups. Deep SQL and database experience, including writing complex queries, managing relational databases (PostgreSQL, MySQL, SQL Server), seeding data, and maintaining reliable demo/sandbox environments. Comfortable navigating full application codebases to troubleshoot issues, trace logic, extract insights, and answer technical questions without relying on Engineering. Skilled in evaluating third‑party APIs, building integration prototypes, validating endpoints, and delivering clear documentation or PoCs to accelerate technical validation. Comprehensive understanding of complex enterprise sales cycles, with a strong ability to lead technical discovery, solution alignment, and pre‑close validation across diverse stakeholder groups. Highly effective at delivering compelling, value‑anchored technical demonstrations to C‑level executives, IT leaders, and technical evaluators, influencing deal direction through clarity and insight. Experienced in managing SE teams toward exceeding technical KPIs, improving demo quality, and strategically supporting quota‑carrying teams. Thrives in fast‑paced, evolving environments with a flexible, solutions‑oriented leadership style and a strong bias toward action. Strong understanding of enterprise IT architecture, security frameworks, SSO/SAML/OAuth, data residency requirements, and compliance standards such as SOC 2, ISO 27001, and GDPR. Familiarity with intranet/employee‑experience platforms, internal communications tools, and adjacent enterprise SaaS categories. Knowledge of HR systems (HRIS, Active Directory/Entra ID, identity providers) and their integration patterns within broader enterprise software stacks. Proficiency with core sales and GTM tooling such as Salesforce, Outreach, Gong, and CRM best practices. Skilled in enterprise sales methodologies including MEDDIC, Sandler, and Challenger, applying structured qualification and stakeholder alignment. Strong commercial acumen with the ability to map technical capability directly to ROI, strategic value, and competitive differentiation. Technically fearless and willing to dive hands‑on into code editors, environments, logs, and scripts to unblock deals and support the team. Builder mentality with a habit of creating custom assets, demos, or fixes rather than waiting on cross‑functional support. Consultative and structured problem‑solver with the ability to translate complex requirements into achievable and compelling technical solutions. Excellent communication skills, capable of switching seamlessly between deep‑dive architecture discussions and high‑level business value conversations. Coachable, ambitious, and committed to continuous development across both technical and commercial domains. High EQ and situational awareness, adept at reading stakeholder dynamics and adjusting strategy accordingly. Strong discipline in prioritisation and qualification, including the ability to walk away from low‑value opportunities when appropriate. Takes full ownership of demo infrastructure, trial performance, environment readiness, and overall technical excellence across the sales motion. About the role... Team Leadership & Development Oversee and develop the current team of Solutions Engineers, providing technical mentorship, structured code reviews on demo assets, and professional growth opportunities. Manage team assignments to ensure high-priority and strategic deals receive expert technical support throughout the full sales cycle. Raise the technical bar across the team: establish expectations around front-end coding proficiency, codebase literacy, and the ability to independently build and maintain demo environments. Define and maintain best-in-class standards for product demonstrations, Proof of Concepts (PoCs), and technical RFP responses. Technical Ownership & Hands-On Delivery Own the master sales demo environment end-to-end: architecture, data seeding (including writing SQL scripts and working directly with databases), branding, analytics, and ongoing maintenance. We are looking for someone who has the skills to own it and self-serve, rather than delegate to other teams as a default due to the involved technical complexity. Build front-end assets independently when preparing for demos and trials — this includes creating bespoke HTML/JS/CSS widgets, fixing styling and UX issues on branded trial sites, and building full interactive mockups (e.g. a Stories widget pulling content and extracting videos from an existing APIs). Manage the cloning, branding, and personalisation pipeline for prospect trial sites, going above and beyond to deliver a differentiated, memorable experience. Evaluate feasibility of new or novel third-party integrations by connecting to external APIs, prototyping outside the core product, and delivering working PoCs or technical documentation to the development team. Navigate the product codebase to find answers to prospect questions — reading code, tracing logic, and providing specific, accurate technical responses rather than deferring to Engineering by default. Contribute actionable technical artifacts (prototypes, code samples, documented PoCs) that the Product and Engineering teams can absorb and build upon — not just feedback, but working starting points. Strategic Sales & Technical Authority Partner with Sales leadership to navigate complex B2B sales cycles and ensure full technical alignment with prospect needs, including on strategic and enterprise deals. Lead deep technical conversations with prospect IT teams, CTOs, and Product leaders covering infrastructure architecture, security controls, SSO, API design, data handling, and compliance, accurately and confidently — without requiring Engineering leaders by default to handle these calls. Translate complex business requirements into tangible technical value propositions involving the Interact Employee Experience Platform. Act as the voice of the prospect for Marketing, Product, and Engineering, influencing the roadmap based on field insights and backing it up with technical specificity. Monitor and optimise performance indicators including technical win rates, demo quality, trial conversion, and the efficiency of the discovery-to-demo transition. Participate in trade shows and webinars as a technical thought leader, maintaining an engaging presence on LinkedIn. Benefits 25 Holidays/PTO (with the option to buy and sell additional days) 401K contributions after 3 months service Company healthcare plans or 3rd party reimbursement Voluntary Dental, Vision and Life Cover Flexible Saving Account Employee Discount and Reward Program Reimbursement for use of personal mobile phone