Senior Director, RevOps

Revinate is proud to be a Great Place To Work Certified company! Check out what our employees say makes working here so great: Great Places To Work x Revinate This is a remote position, but candidates must reside within the greater Atlanta or Austin area. Company Overview Revinate is a direct booking platform that leads the hospitality industry in driving direct revenue and increased profitability. Our products and our people combine to give hoteliers the superpowers they need to crush their goals. With Revinate, hoteliers shift share away from OTAs and drive tangible results across an individual property or a portfolio. Our industry-leading, AI-powered, customer data platform collects, unifies and, synthesizes data giving hoteliers a foundational advantage. Hoteliers gain critical intelligence – guest lifetime spend, stay preferences, ancillary revenue, and more. With Revinate’s Rich Guest Profile® data points, hoteliers don’t need to guess who their most profitable guests are, or how to drive conversions across email, voice, messaging, and digital channels. Revinate's direct booking platform and omnichannel communication technology powers 1.1 billion Rich Guest Profiles across 12,500+ hotels to drive over $24 billion in direct revenue. Be a superhero. Join the mission. Transform the industry. Get Revinate. Get superpowers. Role Overview We are seeking a proactive, strategic builder to transform our GTM operations into a global powerhouse. You will sit above Sales Operations, Sales Enablement, and potentially SDR management, serving both Sales and Customer Success. You are not here to react to requests; you are here to anticipate business needs, centralize our dispersed knowledge, and strip away the administrative burden that slows down our frontline. This is a high-impact leadership role reporting directly to the Chief Revenue Officer. Top Three Immediate Outcomes 90-Day Engine Transformation: Within your first 30 days, you will complete a fact-based assessment of our GTM engine, beginning the introduction of structural changes by day 60, and having the operation "ready to rock" by day 90. Administrative Freedom: You will deploy AI agents and automated workflows to strip away administrative burdens, empowering our frontline teams to shift their focus from manual data entry to higher quota attainment and guest relationships. Board-Level Predictability: You will establish a centralized "Source of Truth" in Salesforce, moving the executive team beyond "gut-feel" to predictive modeling and board-ready strategic narratives that guide our 2026 roadmap. What You’ll Do Build a Revenue Powerhouse: Lead and integrate the Sales Operations, Sales Enablement, and SDR functions into a single, proactive unit that supports both Sales and Customer Success. Architect the Source of Truth: Enforce rigorous data standards within Salesforce to ensure it remains the primary, accurate engine for all GTM reporting and decision-making. Drive Strategic Automation: Proactively investigate and implement AI tools—specifically leveraging Gemini—to introduce automation that improves organizational speed and leverage. Translate Data to Strategy: Own the end-to-end analytical process for board decks and executive presentations, ensuring all GTM data is structured, planned, and actionable. Solve Organizational Friction: Identify dispersed knowledge or duplicated functions across the organization and design programmatic solutions to bring them together. What You’ll Bring Proven SaaS Scale: 10+ years of leadership experience in Revenue or Sales Operations, specifically having scaled environments Salesforce Architecture Expertise: You possess expert-level knowledge of Salesforce and its integration with the broader tech stack (Zendesk, Finance systems, Outreach). Enablement Sophistication: You understand the critical distinction between product enablement and sales skill/framework enablement to drive peak performance. Builder Mindset: You have a track record of operating without a net in lean environments, closing loops without being asked, and performing through instability. Strategic Proactivity: You are not a reactionary operator; you possess the curiosity and confidence to anticipate business needs before they are escalated. People Describe You As Strategic, not Reactionary: You don’t wait for a push to act; you are the one identifying why processes don't work and proactively showing leadership what needs attention. A High-Standard Loop-Closer: You have low ego but relentlessly high standards, naturally following through on every initiative because it bothers you to leave things unresolved. Evidence-Driven: You show up with numbers and measurable outcomes rather than vague promises, treating ambiguity as a surface to work on rather than a blocker. Benefits Competitive Health Benefits: Revinate offers multiple insurance options, including an employee premium paid 100% by Revinate Paid Family & Parental Leave: A comprehensive paid leave program, ensuring you have the time you need. Family Building Benefits: Revinate offers multiple medical plans, including a buy-up option with $20,000 of coverage for medically necessary fertility treatments. Excellent Dental and Vision Benefits 401(k) Program: Includes an employer match Optional plans for Short & Long Term Disability insurance, as well as Life insurance Paid Flex time off Employee Assistance Program (EAP) Perks: Monthly work from home stipend, Telehealth access, Peloton benefits and many more. Interview Process We're excited you're considering a career with Revinate! Our goal is to ensure this is the right opportunity for you, while also determining if you're the right fit for our team. The interview process for this role is designed to be a two-way street, where you'll get to know us just as we get to know you. - Recruiter Screen - 30 minutes via Phone - Hiring Manager Interview with CRO - 45 minutes via Google Meet We are currently finalizing the specific stages of our interview process; however, candidates can expect to engage directly with our executive leadership team and key cross-functional business partners. We are committed to a transparent experience and will provide a detailed roadmap during the initial screening. Revinate values the flexibility of a remote workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture. Candidates must be located in the city listed in the job application. Thank you! Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary. Important Security Alert We have been made aware of fraudulent activities involving individuals impersonating our HR team and offering fake job opportunities. Please be vigilant and ensure your safety by verifying all job offers. For Authentic Opportunities: Only refer to our official careers page on our company website. Your security is our priority. If you encounter any suspicious activity, please report it immediately. Stay safe and secure! You can confirm or inquire with any questions by reaching out to [email protected] AI and Hiring Please note that interviews at Revinate will be recorded using brighthire.ai . As we continue to build more structure into our interview processes -- the best way to eliminate unconscious bias! We are encouraging our interviewers to focus more on our candidates and the conversation than taking notes. Instead, we can rely on brighthire.ai to do the note taking for us. If you’re uncomfortable with recording your interview, please let us now. We’ll opt you out. #LI-remote