Senior Director, GTM Operations & Strategy

About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection . We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. About the Role Tekmetric is hiring a Sr. Director of GTM Operations & Strategy to help architect the next generation of our go-to-market engine. This role sits at the intersection of strategy, operations, analytics, systems and AI. Reporting directly to the SVP of Revenue, you will serve as a trusted business partner responsible for helping design how Temetric acquires, grows and retains customers at scale. This is not a traditional Sales Operations role. The GTM landscape is changing rapidly. AI is reshaping seller productivity, operational workflows, forecasting, planning and customer engagement. We believe the next generation of GTM leaders will combine strong business acumen, analytical rigor, operational excellence, and AI fluency to build organizations that move faster, make better decisions, and operate more efficiently. You will help define that future at Tekmetric. You will own the operating system that powers our revenue organization- from forecasting and performance management to territory design, capacity planning, AI adoption, systems architecture and executive decision support. You will translate strategy into execution while ensuring leadership has the insight and infrastructure needed to scale. What You'll Own GTM strategy & Business Partnership. Serve as a strategic advisor to the SVP of Revenue, VP of Marketing and GTM leadership team. Build the analytical frameworks that help leadership determine where to invest, where to optimize and where to scale. Partner on critical business decisions including territory design and market coverage, capacity and organizational design, market segmentation & account strategy, pricing & packaging strategy, product launch readiness, expansion & monetization strategy, annual planning and investment decisions. Revenue Planning & Forecasting. Own the operating rhythm of the business. Forecast accuracy and predictability, pipeline health and conversion analysis, QBRs, board and executive reporting, performance analysis and leading indicator identification. Make the numbers trustworthy, the cadence sharp, and the insight actionable. GTM Operating Model Design. Help define how Tekmetric's GTM organization evolves over the next 2-3 years. Bring a point of view on how high-performing GTM organizations should operate, not simply how they operate today. Lead design of territory and ownership models, lead routing and coverage, sales capacity planning, expansion ownership models, and compensation and incentive alignment. AI & Revenue Innovation. Lead Tekmetric's GTM AI strategy. Identify opportunities to increase seller productivity, improve forecasting accuracy, automate operational workflows, accelerate decision-making, enhance customer and prospect engagement and reduce manual reporting and analysis. Develop a roadmap for where AI agents, automation and human expertise should intersect across the GTM organization. Ability to articulate what GTM Operations looks like in 2028-not just administer what it looks like today. Data, Analytics & Systems. Own the GTM data ecosystem and technology strategy. Ensure our systems create competitive advantage rather than operational burden. Responsibilities include Salesforce and governance, GTM system architecture, data quality and reporting standards, KPI definitions and measurement frameworks, analytics and dashboard strategy, and AI-enabled tooling and integrations. Partner with engineering and data on the architecture decisions that compound over time. Cross-functional Partnership. Drive alignment through shared metrics, operating cadences, planning processes, and accountability frameworks. Be the connective tissue between strategy and execution. Partner closely with Marketing, Sales, Sales Development, Business Development, Enablement, Data & Analytics and Product Leadership to build the dashboards and rituals that get them rowing in the same direction. What You'll Bring Strategic & Analytical Excellence. You spent formative years somewhere with a high analytical bar — investment banking, MBB or comparable consulting, private equity, growth equity, or an elite corporate strategy program. Ability to build complex business models from first principles. Strong understanding of SaaS economics and growth drivers. Experience supporting executive-level decision making. Builder Mentality . You've built something. Founded a company, was an early-stage operator, ran a P&L, or were a Chief of Staff embedded in the messy work of scaling. You thrive in ambiguity. Identify opportunities before being asked. Operate with urgency and ownership. Balance strategic thinking with hands-on execution. GTM Operating Experience . You're currently working with the revenue engine — Strategic Finance partnering with GTM, BizOps, Strategy & Operations, RevOps at a high-bar SaaS company, or a CoS role to a CRO/CEO. You understand pipeline mechanics at a working level. Proven ability to build systems, processes and operating rhythms that scale. AI Fluency. You can articulate, specifically, how AI and agentic tooling are reshaping GTM operations — and you have an opinion about how Tekmetric should respond. Not buzzwords. A thesis. Executive Presence. You can build and lead a multi-disciplinary team (analytics, systems, ops) and partner credibly with a CFO and a Head of Revenue. Strategic thinker who rolls up sleeves. Able to challenge assumptions and drive thoughtful debate. 8+ years of professional experience overall; 3+ in a leadership seat. Title path matters less than the shape of the work. What We're Explicitly Not Requiring A linear Sales Ops career. A particular set of Salesforce certifications. 15 years of running pipeline reviews. We are hiring for analytical horsepower, operator instinct, and an opinion about the future over a long tenure inside the traditional function. Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we’re invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers . Recruiter communications come from @tekmetric .com email addresses.