Senior Director, Client Portfolio Management (Public Health)
Location: Remote (U.S.) East Coast Time
Compensation: $180,000 – $215,000 Base Salary + 15% Bonus
About the Opportunity
We are seeking a strategic, client-focused leader to oversee a portfolio of public health and healthcare consulting engagements. This role operates as the business leader for a subset of our portfolio, balancing client success, financial performance, delivery excellence, and account growth.
The successful candidate will function as a "mini CEO" for a portfolio of client accounts, serving as the executive relationship owner while ensuring strong business performance and successful delivery outcomes.
This is not a traditional PMO, implementation, or internal operations leadership role. We are seeking a professional services leader who thrives at the intersection of client engagement, portfolio management, business growth, and delivery oversight.
Key Responsibilities
Portfolio Leadership & Business Management
- Own the financial performance (Full P&L) of a portfolio of public health technology and healthcare consulting engagements
- Monitor portfolio revenue, margins, utilization, profitability, and overall business health
- Partner with delivery teams to ensure operational excellence and successful client outcomes
- Identify risks and opportunities across the portfolio and drive corrective actions when needed
- Operate as the senior business leader responsible for portfolio success
Client Relationship Management
- Serve as the executive point of contact for key client relationships
- Build trusted advisor relationships with senior client stakeholders
- Lead executive-level discussions regarding strategy, delivery, business priorities, and future opportunities
- Develop a deep understanding of client goals and long-term priorities
- Elevate relationships from service provider to strategic partner
Portfolio Growth & Expansion
- Identify opportunities to expand services within existing accounts
- Increase wallet share through strategic account planning and relationship development
- Partner with business development and leadership teams to pursue expansion opportunities
- Support responses to government and public-sector healthcare opportunities as needed
- Drive sustainable growth across the portfolio
Delivery Oversight
- Ensure teams are delivering against client commitments and contractual obligations
- Monitor delivery performance, quality, and customer satisfaction
- Partner with delivery leaders to improve efficiency, effectiveness, and client outcomes
- Challenge assumptions and proactively address issues before they impact clients
Required Qualifications
- 8+ years of experience supporting public health, government healthcare, Medicaid, Medicare, CMS, HHS, state health agencies, or related organizations
- Experience managing external client relationships and strategic accounts
- Demonstrated ownership of portfolio financial performance, including revenue, margins, profitability, utilization, or P&L responsibility
- Experience overseeing complex client engagements or service delivery organizations
- Strong understanding of healthcare, public health, government healthcare, or healthcare technology environments
- Exceptional communication, presentation, and executive stakeholder management skills
- Ability to communicate complex concepts clearly and influence senior leaders
Preferred Qualifications
- Experience responding to government procurement opportunities and working within public-sector environments
- Exposure to healthcare modernization, public health technology, interoperability, digital health, or health information systems
What Success Looks Like
Within the first year, this leader will:
- Successfully manage a portfolio of strategic client accounts
- Strengthen executive client relationships and expand trusted advisor status
- Improve portfolio performance through effective financial and delivery oversight
- Identify and execute growth opportunities within existing accounts
- Serve as a respected business leader capable of balancing client success, delivery excellence, and financial performance
The Ideal Candidate
The ideal candidate combines the business acumen of a portfolio executive, the relationship skills of a client partner, and the operational understanding of a professional services leader. They are a strong communicator, a compelling storyteller, intellectually curious, and comfortable leading executive-level conversations while driving measurable business results.