Senior Delivery Manager, Ports & Terminal Software (Remote)

Location: Remote in Europe

Our client is a well-established European software company operating in the maritime and terminal technology sector. For more than 30 years, the company has been delivering mission-critical solutions that support the daily operations of ports, terminals, shipping lines, and logistics providers across Europe.

Its products sit at the heart of terminal operations, helping customers manage cargo flows, gate processes, operational planning, system integrations, and communication between multiple stakeholders. These are business-critical environments where reliability, operational continuity, and successful delivery directly impact customer operations.

As the business continues to grow, the company is looking for a Senior Delivery Manager to take ownership of several strategic enterprise accounts, strengthen client relationships, improve delivery execution, and help professionalise the delivery function.

This is a highly autonomous role combining delivery leadership, customer ownership, commercial awareness, and operational transformation.

Responsibilities

• Own the overall health, delivery success, and long-term development of assigned enterprise accounts.
• Act as the trusted partner for customers, building relationships with operational teams, management, and senior stakeholders.
• Drive end-to-end delivery of software solutions and enhancements, from planning and implementation through go-live, support, and ongoing optimisation.
• Ensure alignment between customer expectations, commercial commitments, and technical execution.
• Work closely with engineering, product, and support teams to drive successful outcomes and resolve complex delivery challenges.
• Lead recovery efforts on at-risk projects and accounts, managing escalations and driving issues to resolution.
• Maintain an accurate and transparent view of account health, delivery risks, customer satisfaction, and operational performance.
• Identify opportunities for change requests, service expansion, and long-term account growth.
• Contribute to account profitability through effective scope management, commercial awareness, and proactive customer engagement.
• Help establish scalable delivery practices, governance, reporting, documentation, and operational processes across the organisation.
• Support leadership in improving how delivery teams are structured, onboarded, and managed as the company continues to grow.
  
  

Requirements

• Proven experience in a client-facing delivery, programme, or technical account management role within a B2B software environment.
• Strong track record of managing complex enterprise customers and mission-critical software deliveries.
• Ability to build trusted relationships with customers while working effectively with engineering and product teams.
• Experience leading implementations, integrations, escalations, and delivery programmes in complex technical environments.
• Commercial awareness, including scope management, change requests, account growth, or customer retention.
• Experience improving delivery processes and introducing structure in growing or evolving organisations.
• Experience in maritime technology, port operations, terminal software, logistics, supply chain, or other operational technology environments is highly desirable.