Senior Data Analyst - Care

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)? Are you looking for a work environment that values trust, proactivity, and autonomy? Are our Engineering principles aligned with your vision? Then Pennylane is the right place for you ! Our vision We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones). We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business. About us Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!) In 5 years of existence, we’ve managed to : 💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants 💰 Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more... 👨‍👩‍👧‍👦 Grow from 7 cofounders to 1000 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor . 🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe 🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings 🚀 Already more than 900,000 small and medium-sized enterprises (SMEs) and over 6000 accounting firms use Pennylane in France! WHY this position is of utmost importance to reach our mission At Pennylane, every decision that is not backed by data is likely to be challenged (when data is available of course). This culture is embraced by the leadership team, and actively promoted everywhere. The role of the data team is to make this possible by treating data like a production asset, making it available company-wide, and using it proactively to improve Pennylane’s user experience. By joining us as a Senior Data Analyst, you will have a pivotal role in large projects, bringing your business sense and analytical thinking to help us meet our high delivery standards. HOW you will contribute to the company As a Senior Data Analyst, you will be part of the Science & Analytics team focused on Customer Care (3-5 people), inside the Data department (40+ people). You will proactively use data to identify opportunities to improve customer and partner outcomes and our Care processes. You will be a real sparring partner for Care leaders (Partner Success and Customer Success), feed their strategy by anticipating the most important customer and partner questions, and leverage your data and statistical skills to answer them. You will steer decision‑making in your business area through rigorous analyses, navigating ambiguity and collaborating across domains when needed. You will drive our self-service approach to analytics, by understanding our colleague’s needs in their use of data, and promoting a data driven culture. The Science & Analytics team is also fully in charge of creating data models in the Data Warehouse (using dbt). You will contribute to shaping the Data Engineering roadmap to deliver the best experience for your colleagues on the data platform. WHAT you can expect from your life at Pennylane Within one month: You will learn everything about our company, our teams, and our vision during the first onboarding week. You will get familiar with our stack, and have delivered a few small projects which will give you a concrete taste of our tools & processes. You will be given time to meet your future stakeholders, and gain a deep knowledge of our product and operations. Within 3 months: You will be fully in charge of supporting your area of the business, prioritizing your tasks with decision makers. You will be confortable with our technical stack (Python, Redshift, DBT). You will contribute to larger cross-company projects. Within 6 months: You will proactively contribute to the team’s roadmap. You will work with engineers and data practitioners on improving our stack and data platform. You will share your learnings and best practices within the team. And beyond : the data team will continue growing with the company Which means: Opportunities to recruit and mentor new team members, Increased accountability in project leadership, Responsibilities to design and implement new processes, tools and best practices to make sure that your team works even more efficiently. Who are we looking for? You’re the right candidate if you: Have had previous experiences as Data Analyst, ideally in scale-up environments (5-6 years) Are seasoned working with SQL, DBT and data visualization tools Are comfortable collaborating with cross-functional stakeholders beyond the data team You have a strong business acumen and are seen as a trusted partner by your business stakeholders Have strong communication skills and are capable of articulating your ideas clearly Are Fluent in English - French is a plus What does the recruitment process look like? A first interview with our Talent Acquisition Manager A case study interview to discuss a topic closely related to one of our priorities (60 min) A past project interview to hear about your experience (60 min) An interview with our Tech & Product leaders to discuss our company culture (45 min)