Senior Customs Clearance Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. The Senior Customs Clearance Manager will be responsible for end-to-end oversight, compliance, and coordination of international shipment activity (with a heavy focus on submissions) moving through Collectors’ logistics network. As international volume and routing complexity continue to increase, currently encompassing 132 possible submission routes, this role will provide centralized ownership to proactively enable smooth transport across borders (of submissions, outbound shipments, Operations materials), and mitigate mis-shipments, customs delays, and communication gaps across teams and regions. This position will focus heavily on Temporary Import Bond (TIB) compliance, shipment validation, exception management, and cross-functional coordination between U.S. operations, international offices, brokers, and carriers. The role will track and help our business to respond to ever shifting customs requirements across countries, and ensure accuracy, visibility, and accountability from intake through final return. You’ll report to the Director, Global Supply Chain and can work remotely with quarterly travel. We believe that there is significant value in in-personal collaboration. If you live within a 1 hour commuting distance to one of our offices, you may be required to be onsite most of the time. This will be discussed further as part of the recruiting process. What You’ll Do: International Submission Control & Validation: Review and validate all international submission orders processed through Santa Ana, New Jersey, and other U.S. hubs prior to release Ensure correct routing, destination handling, and system setup across all international shipments Maintain “Shipping Hold” status for PSA China, Hong Kong, and other designated international submissions until cleared per policy TIB Compliance & Customs Oversight: Establish a global broker partner to streamline all international shipments and enable smooth new location go lives - evaluate current external partnerships and ensure we have strong global partners in place to scale Provide ongoing ownership of TIB compliance after shipments depart U.S. facilities Proactively track customs requirements across key locations to ensure we process information and apply Operational process changes ahead of shipping Partner closely with U.S. customs brokers and FedEx to ensure end-to-end tracking and proactive resolution of customs holds Monitor shipments for port accuracy, customs status, and documentation completeness Tracking, Auditing & Exception Management: Conduct regular audits of active international submissions to identify discrepancies, delays, or compliance risks Produce exception reports and escalate issues to management within a 48-hour SLA Identify problem orders early and flag for key internal teams, to prevent delays to remaining shipments within bulk TIB batches Closely monitor turnaround times (TATs) and shipment progress from intake through return Cross-Regional Communication & Coordination: Act as the single point of contact between PSA U.S., China, Hong Kong, and other international logistics teams Provide clear, timely status updates and resolution paths for international stakeholders Coordinate across Receiving, Operations, Shipping, and Grading to ensure process continuity Process Improvement & Systems Partnership: Partner with Operations, IT, and cross-functional stakeholders to: Strengthen system safeguards Reduce reliance on manual tracking and fragmented documentation Automate destination validation and routing checks Apply Shipping dept process improvements as needed to ensure smooth delivery to international customers and business locations Contribute to the development and enforcement of standardized international logistics procedures Expected Impact: Eliminate mis-shipment risks for international and TIB-controlled orders Improve accountability and coordination across regional logistics teams Reduce delays in returning high-value international submissions Improve visibility into international shipment status and turnaround times Reduce financial, compliance, and operational risk tied to international shipping errors Who You Are: 7-10+ years of experience in international logistics, supply chain, or shipping operations Working knowledge of customs processes, commercial invoices, and international shipping documentation Strong attention to detail and ability to manage complex, multi-step workflows Proven ability to track, audit, and resolve exceptions in high-volume environments Strong cross-functional communication skills Preferred Qualifications: Extensive (10 years+) experience managing TIB shipments or bonded logistics processes Familiarity with warehouse management and order management systems Experience supporting Asia Pacific logistics flows Background in operational compliance or process improvement Salary: The salary range for this position is $117,949 - $191,490. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. #BI-hybrid #BI-remote #LI-remote Reasons To Join Us: Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals Vacation: All salaried employees are eligible for flexible time-off Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays Employee Discounts: Employees receive discounts on select grading services for approved submissions Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected]. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected] . U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants . If you are based in California, you can read information for California residents here .