Senior Customer Success Representative (Creators)

Join us in redefining the creator economy with AI Fanvue is one of the fastest-growing creator monetisation platforms globally. We’re an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale. Following our recent Series A, Fanvue has surpassed $100M+ in annual recurring revenue, with triple-digit year-on-year growth, supporting hundreds of thousands of creators and millions of fans worldwide. As Fanvue scales deeper into mainstream markets, retention and creator performance become mission-critical. This role exists to raise the performance bar within Creator Success and ensure our highest-earning creators continue to grow, retain, and compound their revenue on the platform. 🎯 The Role We’re hiring a Senior Creator Success Representative to be the benchmark individual contributor within our Creator Success team. This is a hands-on, commercially accountable role . You will own relationships with some of our most important creators, drive retention and revenue outcomes, and set the standard for execution, ownership, and professionalism across the team. You are not here to “manage tickets.” You are here to drive measurable impact . 🚀 What You’ll Do Own and grow a portfolio of top-earning creators with full accountability for retention and revenue Consistently deliver 100%+ month-on-month retention across key creators Identify churn risks and expansion opportunities using behavioural and performance data Share actionable, data-driven insights that help creators earn more Improve Net Revenue Retention by proactively driving monetisation optimisation Educate creators on new features, monetisation tools, and platform best practices Increase creator satisfaction and NPS through proactive engagement Partner cross-functionally with Product, Support, Moderation, Growth, and Sales to improve outcomes Act as a visible performance benchmark for the wider CS team 👀 Who You Are A proven high performer in Creator Success, Customer Success, or Account Management Strong track record of growing revenue and retention across an existing book of business Comfortable being directly accountable for commercial outcomes Highly data-literate and confident using dashboards, metrics, and performance insights Excellent communicator who builds trust with high-value creators Experienced operating cross-functionally in fast-moving environments Competitive, self-driven, and motivated by exceeding targets Someone who raises standards simply through how you operate ✨ You’ll Thrive Here If You want to be the strongest individual contributor on the team You enjoy owning high-stakes creator relationships You are motivated by targets, accountability, and visible impact You take pride in outperforming expectations ⚠️ You’ll Struggle Here If You prefer reactive support over proactive ownership You are uncomfortable with revenue and retention accountability You are satisfied with average performance You avoid difficult commercial conversations 🌍 Why Join Fanvue? Direct impact on creator earnings and platform growth Join one of The Sunday Times Best Places to Work 2025 Competitive salary and performance-based incentives Remote-first, with a London office for team meetups Flexible hours, according to when you perform best Unlimited holiday Budget for growth and wellbeing A culture that values innovation, ownership, transparency, and speed ⭐ Fanvue is for Everyone We know that diverse teams build better products. Even if you do not meet every requirement, we encourage you to apply. Potential, mindset, and ambition matter just as much as experience.