Senior Customer Success Manager – Energy Management Services (EMS)

Job Title: Senior Customer Success Manager – Energy Management Services (EMS) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Location: Remote Job Title: Senior Customer Success Manager – Energy Management Services (EMS) Job Summary We are seeking an experienced and customer-focused Senior Customer Success Manager (CSM) to lead strategic client relationships within our Energy Management Services (EMS) portfolio. This role is responsible for driving customer satisfaction, retention, and growth by ensuring clients realize maximum value from EMS solutions. The ideal candidate will bring strong domain expertise in energy management, sustainability, or utilities, combined with a proven track record in customer success and account management. Key Responsibilities Serve as the primary point of contact for key EMS clients, building strong, long-term relationships with stakeholders. Drive customer onboarding, adoption, and engagement of energy management solutions and services. Develop and execute customer success plans aligned with client business objectives and sustainability goals. Monitor customer health metrics and proactively address risks to ensure high retention and satisfaction rates. Partner with internal teams (Sales, Product, Operations, Engineering IT) to deliver seamless customer experiences. Identify opportunities for upsell and cross-sell within existing accounts to support business growth. Provide strategic guidance to customers on energy optimization, efficiency improvements, and cost reduction initiatives. Track and report on KPIs, ROI, and value realization for EMS solutions. Act as the voice of the customer, providing feedback to product and leadership teams to enhance offerings. Lead business reviews (QBRs) and executive-level presentations. Qualifications Bachelor’s degree in business, 7+ years of experience in Customer Success, or Client Services. Demonstrated ability to manage enterprise-level client relationships. Strong analytical skills with the ability to interpret energy data and performance metrics. Excellent communication and presentation skills, with experience engaging senior stakeholders. Proven track record of driving customer retention, satisfaction, and revenue growth. Preferred Skills Knowledge of energy efficiency technologies, IoT, or building management systems (BMS). Familiarity with ESG, sustainability reporting, or carbon reduction initiatives. Experience with CRM tools (e.g., Salesforce) and customer success platforms. Ability to operate in a fast-paced, cross-functional environment. Key Competencies Customer-centric mindset Strategic thinking and problem-solving Strong relationship management skills Data-driven decision-making Collaboration and leadership What We Offer Opportunity to work at the forefront of energy management and sustainability innovation Collaborative and growth-oriented work environment Competitive compensation and benefits package Career advancement opportunities The base salary for this position is $126,900 - $135,100 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is: 06/16/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected] . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/ #WAH #LI-Remote #Concentrix Location: USA, OH, Work-at-Home Language Requirements: English (Required) Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected] . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE