Senior Configuration Analyst

We’re pushing the boundaries of Insurance Technology INSTANDA is the worlds first no code platform for Insurance. A pioneering Insurtech, we’re revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognised as the best policy administration platform for innovative insurers, winning awards in both the UK and US. INSTANDA has grown significantly in recent years and we are now a team of 200+ employees globally, with partnerships that operate worldwide. We’re continuing to grow our business and our Configuration team is at the forefront of our growth plans. Follow us to learn more: Instanda.com | LinkedIn | Twitter | YouTube The Role We are looking for a Senior Configuration Analyst to join our team based in South Africa. Reporting to the Configuration Manager, this customer-facing role will focus on analysing requirements, documentation, design, and configuration of the INSTANDA platform to meet our clients’ needs. The ideal candidate will also be deeply involved in problem-solving and designing solutions to integrate technologies with the INSTANDA platform. We are looking for a smart and technically savvy individual with strong project management skills. The ideal candidate will possess excellent communication and analytical abilities and be a collaborative team player dedicated to delivering effective solutions for our clients. While prior experience with the INSTANDA platform is not required, a minimum of 5 years’ experience with configurable SaaS solutions is essential. Exposure to the insurance industry is highly advantageous. Our clients often encounter technological and resource constraints, leading to lengthy and costly launches of new insurance products and offerings. However, with INSTANDA, insurers can build their products, establish distribution networks, test, and launch their offerings in unprecedented timescales, all without writing a single line of code. The individual in this role will ensure our customers can successfully and effortlessly achieve these goals and more. South Africa-based | Remote-first What you will do Design, build, and deliver insurance products for distribution on the INSTANDA platform (training provided; no complex coding required). Support the design and development of reusable integrations to enhance the functionality of the INSTANDA platform. Offer pre-sales support by engaging in comprehensive workshops, oversee the configuration of feature targeted demos, and contributing to the initial project scoping and Rough Order of Magnitude (ROM) estimates for prospective clients. Participate in design and discovery workshops with clients and stakeholders. Support Business Analysts during workshops, interviews with stakeholders, and in analysing client documentation. Facilitate configuring proof-of-concept demonstrations during the elaboration phase to showcase potential solutions. Effectively capture, comprehend, define, and document the business requirements, including configuration design, to ensure precise project estimates are produced. Collaborate with client delivery and engineering teams to support the design and approval of new functionalities, including third-party integrations for data enrichment and reporting. Facilitate the User Acceptance Testing (UAT) process for INSTANDA configurations and new functionalities. Work closely with the Learning & Development team to develop and deliver training initiatives for clients and users on our SaaS product, ensuring a seamless handover of configurations to the business. Adopt a proactive approach to troubleshooting, aiding both Support and Product Engineering teams. Potential for travel to client destinations during design and discovery phases, as well as during UAT and go-live activities, when required by the client. Adhere to INSTANDA’s information security policies, guidelines and best practices to protect our company and our clients. Contribute to a culture of security awareness within the company. Over 5 years of experience as a Senior Configuration Analyst or 2-5 years as a Business or Systems Analyst for SaaS software solutions. Ideally experience with INSTANDA or a similar SaaS competitor. Over 2 years of experience in an IT based client-facing role within delivery/operations. Proven experience with SaaS-based products preferably within the insurance or financial industry. Highly proficient in Excel, with extensive experience in formulas, lookups, and various functionalities (excluding VBA). Experience with third-party integrations, particularly focused on RESTful services. Conceptual understanding of UI/UX design principles, including a foundational understanding of JavaScript, CSS, and HTML. Other scripting experience such as Python is beneficial. Proven ability to manage competing deadlines in a fast-paced environment. Proven ability to be organised and prioritize when managing multiple project deliverables. Proven ability to write business requirements that capture clients’ key criteria and align them with commercial and technical considerations, which is essential for success. Proficiency in drafting comprehensive design documents that accurately detail the configuration of client requirements within the INSTANDA platform. Demonstrated ability to employ logical reasoning to develop and implement effective solutions, ensuring client requirements are meticulously configured within the INSTANDA platform. Exceptional written and verbal communication skills, with the ability to convey technical concepts in clear, everyday language. Our business demands a consultative approach and strong listening skills. We highly value your soft skills and client relationship management abilities. Experience working with insurance clients is crucial for success in this role, and we are open to various areas of specialization. Nice-to-Have A degree in Actuarial Analysis, Mathematics, Statistics, Computer Science, or a related field is considered an asset. Experience with insurance product design, e-trading, or Treating Customers Fairly (TCF) guidelines. Stakeholder management or workshop facilitation experience. In addition to core job requirements, we ask that you: Have a high level of proficiency in English Can work a schedule that generally overlaps with a typical UK workday (9am to 5:30pm GMT) Competitive salary package Generous 28 vacation days, plus bank holidays. One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin. 600 ZAR per month wellness allowance, in addition to your salary All employees are included in the company discretionary bonus scheme Annual individual learning & development allowance of 15,000 ZAR Free access to LinkedIn learning and Microsoft ESI learning platforms I NSTANDA partners with a local Employer of Record (EOR) entity to manage salary and benefits for our South Africa based employees. Benefits are country-specific but generally include life and critical illness coverage, pension and more. Our company was built by looking at the world through a different lens and our culture today reflects that by encouraging you to be yourself, speak your mind, and share your opinions. We want people who want to push themselves, be part of something great, and be prepared to challenge if they think there is a better way. Collaboration sits at the heart of how we operate, it has fueled our growth enormously and our aim to be ‘world class’. INSTANDA is fueled by Diversity & Inclusion. Different views are advantages, combining our different backgrounds, experiences, and expertise makes us savvier problem solvers and drives better results. INSTANDA is an equal opportunity employer and encourages applications from everybody, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We want everyone to be the best they can be throughout our recruitment process. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you require any additional adjustments please let us know. Visit instanda.com/careers for more information INSTANDA has an in-house recruitment team, which focuses on sourcing great candidates directly.  INSTANDA does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly.