Senior Complex Claims Adjuster - ML/FI

Primary Details Time Type: Full time Worker Type: Employee To examine, evaluate and process, complex Claims estimates and paid Claims values in accordance with policy terms and conditions in line with QBE Claims Philosophy. Senior Complex Claims Adjuster - Management Liability and Financial Institutions London / Hybrid About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. The opportunity: This is a great opportunity to join a dynamic team making a significant impact, where you'll take charge of a complex and sophisticated portfolio of Management Liability (ML) and Financial Institutions (FI) claims from notification to resolution. If you're an experienced claims professional with substantial experience in these lines of business, and you thrive on challenges, innovation, and honing your skills, we want to connect with you! This is a unique chance to step into a role that not only empowers you but also actively fosters both technical and personal growth. At QBE, we strike the perfect balance—not too big, not too small—giving you the opportunity to make a real contribution. With hybrid working arrangements, excellent benefits, and a supportive environment, we are committed to helping you succeed and grow. Your new role: Take charge of complex, high-value Financial and Specialty Markets claims, managing them efficiently and effectively, ensuring they are resolved within policy terms and in line with QBE’s Claims Philosophy. Focus primarily on multi-jurisdictional FI and ML claims, offering a truly diverse and challenging workload. Play a key role in executing the Claims strategy, driving the achievement of overall business goals. Collaborating closely with underwriters to retain and secure new business including playing a crucial role in meetings with key customers and brokers. Investigate complex coverage issues – with market-wide implications – thoroughly to ensure that QBE’s liability aligns with contractual commitments and policies. Manage high-stakes disputed claims and other material issues, always pursuing efficient and economically sound resolutions. Build and nurture relationships with both internal stakeholders and external clients, ensuring the Claims function can fully support their needs. Oversee and guide external legal providers, carefully analysing coverage and defence reports, and confidently challenging advice to shape claims strategy. Act as a technical leader for our junior Claims Adjusters and interns - supporting their development and providing them with mentoring and valuable career guidance About you Effective communication and ability to collaborate across various teams with different priorities and skillsets Strong abilities in the use and interpretation of numerical data Ability to work independently, organise own work and meet deadlines Exceptional skills in Excel and other analytical and data tools, for example Power BI and SQL Ability to question established processes and suggest improvements Understanding of risks and uncertainty, the actuarial profession and/or London Market claims Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from As well as the benefits below we also offer an extensive choice of other options to suit you! 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. Private medical insurance – we fund fully comprehensive private medical cover for you and all the family. Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000. To find out more visit our Reward Page Awards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year Working Dads Employer Awards 2023 Winner: Parental Policies Award Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer To learn more about our achievements, click here Apply now and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Skills: Adaptability, Claims Resolution, Communication, Critical Thinking, Industry Knowledge, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management, Strategic Leadership How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.