Senior Commercial Solar Performance Analyst

About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquartered in Seattle, WA The Job The Senior Commercial Solar Performance Analyst is an individual contributor role who will have primary responsibility for the operational health and performance of a growing portfolio of commercial solar projects. The qualified candidate is experienced with solar monitoring platforms and solar data analysis and has demonstrated a track record of excellent customer service and client communications. This role requires a self-starter skilled at managing multiple tasks and priorities, working across daily routine tasks as well as innovative projects. The Senior Commercial Solar Performance Analyst will identify and resolve performance issues with commercial solar systems, support the onboarding of new clients and assets, deliver reporting obligations, provide technical support assistance to customers and service technicians. What You'll Do Monitoring, alert management, and issue detection: Well-versed with Data Acquisition System (DAS) platforms to evaluate alerts and make informed recommendations to internal and external stakeholders when corrective actions are needed. Analyze project data to identify performance trends and spot performance issues in commercial solar systems 15 kW up to 10 MW. Service Coordination: Create and track service tickets to resolve system anomalies. Work closely with the Portfolio Operations Team to ensure all issues are resolved and tickets closed in a timely manner. Field calls from technicians during site visits to provide technical support and DAS portal verifications as needed. Technical Support: Support client and site host customer communications; support field service technician communications; assist in resolving escalated issues. Onboarding: Working with Portfolio Operations Manager, create new assets in Omnidian’s platforms, connect assets to data sources, and configure client solar asset information. Ensure assets’ technical specifications are fully onboarded to enable the automated reporting features of Omnidian’s platform. Modeling: Assist Lead Performance Engineer with performing simulation of solar photovoltaic (PV) generation system performance using Omnidian’s platform. Reporting: Produce performance reports for assigned clients and portfolios using proprietary systems with adherence to industry guidelines. Verify accuracy of reporting metrics. Sales Support: Assist performance modeling team to provide pre-sales support to win new business. Provide technical support and feedback to sales team. Continuous process improvement: Participate in identifying, documenting and adopting best practices and standardized operating procedures. Help identify features and improvements for Omnidian’s proprietary platform. Cross-train team members in DAS portals Who You Are Strong understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape. Experience in customer escalations, tier one technical support and project management. Well-versed with Data Acquisition System (DAS) platforms Strong technical skills and high level of attention to detail and accuracy Ability to manage multiple projects and prioritize Exercises good judgment. Takes ownership of issues or questions and knows when to escalate. Highly organized and process oriented Experience You’ll Need 3 years of commercial monitoring experience Understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape. Experience with solar monitoring DAS platforms and alerts Experience performing energy simulations in platforms like PV systems or similar a plus Experience reading and interpreting solar system design drawings a plus, but not required Experience with Microsoft Excel, G Suite, CRM applications Skills You'll Need Ability to embrace change and can adapt to the needs of the business and team Highly organized and process-oriented Passion for learning new skills and concepts Strong ability to manage multiple priorities Excellent written and verbal communication skills Strong attention to detail and accuracy Ability to remain focused and productive with tasks that may be repetitive Logistics We plan to have this role start in Summer 2026 We are unable to provide sponsorship for this role, now or in the future Work-Life & Culture Most of our roles offer the opportunity to work remotely If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more. We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story ! Grow with Us We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube. Internal candidates: Check out our advice on Internal Transfer: Job Application Process We’re a fast-growing growth company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. #LI-REMOTE Privacy California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/ Diversity and Inclusion We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law. We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.