Senior Client Support Specialist

Qualifications A minimum of five (5) years of experience in a BPO setup 2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS Excellent English communication and multitasking skills Preferably with a background in Customer Service Knowledge/skills/experience with pulling and presenting reports Appointment setting experience is a plus Willing to work graveyard and can start training immediately Has an existing home office setup with a conducive work environment Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor A stable internet connection with at least 25 Mbps upload and download Back-up power and internet is required Offer Work-from-home setup Long-term/full-time position Competitive pay is at 37,999 gross 5,000 Client Deployment Allowance Pay begins on day 1 of training Benefits, such as: Enjoy benefits valued at 324,000 pesos annually HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year. Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account! Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time. Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually Perfect Attendance KPI Superstars Shoutout Incentive Referral Incentive QA Rockstar C3 Champions Client Obs Incentive Quarterly In-person Team-Buildings Annual Company Outing - A yearly team adventure to unwind and celebrate together Career Advancement Opportunities