Senior Client Success Manager

You are a client leader who knows how to build trust over the long term. You've managed complex retainer accounts before, you understand what keeps clients engaged and growing, and you know the difference between managing a relationship and genuinely driving one. You're organised enough to keep multiple workstreams moving without dropping anything, but strategic enough that clients see you as a partner rather than a coordinator. You come to clients with ideas. You spot problems before they escalate. You understand digital, you can speak credibly about web platforms and SEO, and you brief a delivery team clearly enough that things actually get built right. Note: We build exclusively on Webflow. Webflow experience is a strong advantage; solid knowledge of modern web platforms is the minimum. About N4 Studio We're a global digital agency of around 60 people specialising in Webflow design, development, and growth. We're Webflow's number one agency partner globally, which shapes how we work and where we're headed. Remote-first with a real global culture built for it Deep access to Webflow's product roadmap and team A genuine seat at the table within the Client Success function as it scales Real scope to grow into a more senior role as the team expands Who You Are 5+ years in a digital or creative agency, with at least 2 years in a Senior Account Management or Client Success role A proven track record managing retainer accounts, not just projects, with the ability to grow relationships over time Commercially sharp, with a clear instinct for upsell and expansion opportunities Technically credible in conversations about web platforms, CMS, performance, SEO, and digital strategy Strong communicator and natural relationship-builder across client and internal stakeholders Calm and structured when priorities shift, with the ability to manage multiple accounts without things slipping Experienced across tools like Webflow, Figma, Slack, and project management platforms Webflow experience is a significant advantage Professional working proficiency in English (reading, writing, and speaking) What You'll Be Doing Owning a portfolio of N4+ retainer clients as their primary strategic contact at N4 Leading roadmapping, prioritisation, and performance reviews across your accounts Translating client goals into clear briefs for design, development, and content teams Driving account expansion, including Webflow's Optimize and Analyze products, and identifying upsell opportunities proactively Managing retainer budgets month by month, scoping work accurately and catching risks early Running regular governance calls and reporting that clients actually find useful Contributing to how the CS function operates, including improving how we scope, brief, and track delivery Outside of the expected time off and sick leave we also offer: Flexible working Regular social events Pet friendly office Any plenty more!