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The Senior Channel Development Professional is responsible for day-to-day management, optimization, and continuous enhancement of the organization's CRM platform and related business processes. This role serves as a key liaison between business stakeholders and technology teams, ensuring CRM capabilities effectively support lead management, customer engagement, reporting, workflow automation, and operational effectiveness. The ideal candidate combines strong product ownership skills, business process expertise, analytical thinking, and CRM knowledge to identify opportunities, prioritize enhancements, manage the product backlog, and deliver solutions that drive business value and improve user experience.
Responsibilities:
Serve as the primary product owner for CRM related initiatives, enhancements, and operational improvements.
Partner with business stakeholders to gather, document, and prioritize requirements aligned with organizational objectives.
Manage and maintain the CRM product backlog, ensuring work is prioritized based on business value, user needs, and strategic goals.
Translate business requirements into clear user stories, acceptance criteria, and functional specifications for development teams.
Collaborate with Sales, Marketing, Operations, Analytics, and Technology teams to deliver scalable CRM solutions.
Support continuous improvement of lead management processes, workflow automation, customer engagement activities, and operational workflows.
Participate in Agile ceremonies including backlog refinement, sprint planning, testing, and release activities.
Coordinate UAT and validate solutions to meet business requirements prior to deployment.
Monitor CRM performance, user feedback, and operational metrics to identify opportunities for optimization and enhancement.
Document business processes, system functionality, and enhancement requirements to support operational consistency and knowledge transfer.
Use your skills to make an impact
Required Qualifications
Bachelor's degree is Business, Marketing, Operations, Information Systems, or related field or equivalent experience.
3+ years' experience as a Product Owner, Business Analyst, CRM Administrator or related role.
Experience working with CRM platform (Salesforce), workflow automation, integrations, and system configuration.
Experience gathering business requirements and translating them into user stories.
Experience working within Agile and/or SAFe delivery frameworks.
Ability to manage multiple priorities and collaborate effectively across cross-functional teams.
This position may require travel up to 30%.
Preferred Qualifications
Salesforce certifications (Administrator, Business Analyst, or related).
Experience supporting CRM implementations, enhancements, or digital transformation initiatives.
Experience with reporting and analytics tools (Dashboards, Power BI, or similar).
Knowledge of healthcare, sales operations, customer acquisition, or channel development environments.
Additional Information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$86,300 - $118,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 06-29-2026
About us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.