Senior Business Consultant

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE AND THE TEAM The Senior Business Consultant works closely with account teams and clients and play a key project/program role in any consulting engagement in area/s of expertise to drive consultative-led business development and provide focused consultancy offers to customers. He/She has a leadership role in the pre-sales and delivery activities with consulting and partner teams to generate business consultancy revenues. WHAT YOU WILL DO You work with customers across all management levels of airports, to understand their strategic plans, business goals, catalogue the as-is processes, structure, and systems, plan the desired to-be, and develop the transformation plan. You develop deliverables of a quality that customers eagerly pay for. Customers ask for you by name in their strategic planning initiatives including Airport IT Master Plans, Digital Transformation Strategies, Airline Strategic Plans, Passenger and Operational Processing optimisation and business process change strategies. You have a pedigree that proves your domain expertise. You directly deliver or work as part of a team to build trusted relationships with customers, demonstrate domain expertise, demonstrate technical credibility, and provide previously unknown insights to the customer. You provide high level functional specifications to customers that need to be guided and assisted in understanding what is required to be, to achieve both business and operational success. You help customers understand what processes and services are aligned to help them accomplish their objectives. You are commercially astute, understand airport and airline business models, you build business cases, including cost-benefit, and detailed risk-reward analysis for customers. You provide discovery assessments, business reviews, and provide the key findings and recommendations to optimize the customers business. You develop the material to facilitate interviews and workshops and manage the process required to deliver the required outcomes. You enjoy and are constantly learning about industry trends and technology, synthetising market opportunities, and communicating those to management and customers. You interface with central functions including, but not limited to, product, pricing, business development, training, delivery, operations, and senior management to share market insights, understanding customer needs and requirements, along with delivering feedback on services, quality and price positioning. You work with product teams to build product and process related consulting required to provide the most value to the customers, including training, health checks, and business process change. You will contribute to the development of regional and global partnerships, evaluating offerings, and developing repeatable process frameworks to deliver value add, profitable services to customers. You are comfortable being part of guiding, leading and developing high value, time critical opportunities. You enjoy sharing your craft and mentoring colleagues at all levels. You lead execution with minimal guidance, are creative in developing new solutions to problems, and work well in teams while being results oriented for the customer. Qualifications ABOUT YOUR SKILLS: Broad knowledge of the air transport industry (Airport Ops, Passenger Processing, IT infrastructure, financial operations). Track record of success with passion for air transport; 5+ years of experienced working with airports, airlines, and ground handlers to define personas and business needs. Business related and / or IT related degree required. Postgraduate studies in Business, Finance or Technology highly desirable. Deep Project and Program Management experience in the ATI Skilled leader with experience in team management, matrix organizations, and stakeholder influence at all levels. Strong collaboration, facilitation, and engagement skills; comfortable in industry and commercial discussions with customers. Ability to align technology with customer goals, guide product teams, and shape architecture and operations to deliver business value. Experienced in market and competitive analysis, performance evaluation, and best practices benchmarking. You understand and have experience with consulting processes and methodologies. You are able to retain the strategic vision, while drilling down into tactical details required to accomplish it, without getting sidetracked. You are able to clearly communicate complex concepts in as little detail, or as much detail as the audience demands. You are comfortable in interacting with individuals at all management levels, especially key decision makers and are able to influence stakeholders. You guide and assist product teams in gathering market data and defining high level market requirements and functional specifications for the short, medium, and long terms. You gain insight into the customer’s key objectives to guide alignment of offerings to their current and future desires. You have experience in assembling market competitive analysis including Best Practices. You have working experience in the evaluation of business performance to justify and guide future technology recommendations that will improve the customers business. Self-driven, inquisitive, and quick to learn autonomously. Customer- and impact-focused; driven to help others and deliver value. Innovative problem solver who suggests improvements and new ideas. NICE TO HAVE Consulting qualifications highly desirable. Data Management / Data science qualification and or experience highly desirable A degree in Air Transportation is highly desirable. AMPAP accreditation WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.