Senior Business Analyst - Virtual Position

Location: Req ID: 54838 Jobs by Category: Operations Job Function: Planning and Analysis Status: Full Time Schedule: Regular Description Join our team and what we'll accomplish together We're looking for a strategic Senior Business Analyst to lead business transformation and drive innovation across our national Door-to-Door and Call Centre teams. You'll lead pilot programs, harness AI tools to deliver data-driven insights, and guide cross-functional teams through digital initiatives—all while gaining exposure to cutting-edge generative AI platforms like TELUS FueliX. Pilot Program & Strategic Leadership Lead evaluation and analysis of compensation, Living Out Allowance, and SPIFF programs Design pilot frameworks, define success metrics, and establish KPIs Present business cases and scaling recommendations to executive leadership AI & Technology Integration Leverage generative AI platforms (TELUS FueliX and others) to enhance analysis and uncover insights Mentor teams on AI tool adoption and best practices Identify opportunities to embed AI solutions into business processes Cross-Functional Collaboration Partner with vendor, QA, data, and operations teams Lead requirements workshops with diverse stakeholders Serve as a bridge between business and technical teams Analytics & Reporting Conduct monthly strategic reviews with trend analysis Generate actionable insights from complex datasets using business intelligence platforms Create compelling dashboards and visualizations for executive decision-making Support compensation reporting and payment processes Process Improvement Identify bottlenecks and recommend AI-assisted improvements Develop business cases and ROI analyses for new initiatives Build playbooks and best practice guides for team adoption What you’ll do Lead Innovation at Scale – Work with cutting-edge generative AI tools and directly shape how technology transforms operations for thousands of team members Strategic Influence – Your analysis and recommendations inform executive decision-making and influence national program strategy Visible Impact – Own end-to-end pilot programs from conception to enterprise-wide deployment; see your work directly influence business outcomes Development & Growth – Mentor junior analysts, develop strategic and leadership skills, and build a portfolio of high-impact initiatives that position you for senior leadership roles Qualifications What you bring Bachelor's degree in Business Administration, Information Systems, Engineering, Economics, or related field 7+ years as a Business Analyst (3+ in a senior/lead capacity) Advanced proficiency with BI tools (Tableau, Power BI, or similar) Expert-level Excel and SQL skills Demonstrated experience leading pilots or innovation initiatives Hands-on experience with AI/ML tools and generative AI platforms Strong project management and executive communication skills Ability to mentor junior analysts Great-to-haves Experience with TELUS FueliX or other generative AI platforms Background in telecommunications, digital services, or technology Experience managing distributed/remote teams Fluency in French and English (verbal & written) Salary Range: $70,000-$120,000 Performance Bonus or Sales Incentive Plan: 12% Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more … Job Type: This is for a current vacancy A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. Operations We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected. We are honoured to be recognized 1.4M Days volunteered in our communities. 70% Team members that work at home or are mobile. 15.2 Million customers that TELUS is serving across Canada. Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.