Senior Business Analyst

Senior Business Analyst Join NLS as a Senior Business Analyst! Lead our Implementation team, mentor BAs, and shape the future of insurance tech with your 8+ years of P&C expertise and Agile skills Let's Do This! We usually respond within three days We’re looking to grow our Business Management Team at NLS! As a Senior Business Analyst, you will play a critical role in shaping business strategy, optimizing processes, and driving data-driven decision-making. This role is ideal for someone who thrives in a dynamic environment and enjoys translating business needs into actionable insights that create real impact. You’ll collaborate with cross-functional teams, engage with senior stakeholders, and lead enterprise-level initiatives that support organizational success. In addition to driving complex projects, you’ll have the opportunity to mentor analysts, influence best practices, and help shape the future of business operations at NLS. There may also be opportunity to serve in a supervisory role overseeing direct reports. If you’re a strategic thinker, collaborative leader, and proactive problem-solver who enjoys continuous improvement and innovation, we’d love to meet you! *We know you care about benefits and perks, so feel free to scroll down to that section, and then scroll back up to learn more about this role. What You'll Do: • Lead end-to-end business analysis for high-impact projects, ensuring alignment with organizational goals • Act as a strategic partner to stakeholders, translating business needs into clear, actionable requirements • Conduct deep-dive analysis to identify opportunities for process improvement, automation, and efficiency • Collaborate with technology teams to design and implement solutions that enhance business operations • Drive continuous improvement initiatives using data analytics, performance metrics, and market trends • Independently gather, analyze, and document highly complex business, functional, and non-functional requirements for complex projects while ensuring traceability and alignment with business objectives • Design Epics, Features, and User Stories in a backlog to ensure clear and actionable requirements for development teams • Manage business analysis efforts across projects, ensuring timely and quality deliverables • Serve as a key liaison between business units, IT, and external partners to facilitate collaboration • Develop and present business cases, impact assessments, and solution roadmaps to leadership • Lead workshops, stakeholder interviews, and requirement-gathering sessions to align project objectives • Ensure change management strategies are in place to support adoption of new processes or technologies • Guide and mentor Business Analysts at various levels (I, II, III) to develop analytical and leadership skills • Provide coaching, training, and professional development opportunities to enhance team performance • Oversee workload distribution and project assignments to optimize efficiency and effectiveness • May conduct performance evaluations and provide constructive feedback for career growth • Foster a culture of innovation, collaboration, and continuous learning within the team What You'll Bring: • Expertise in data analysis tools such as SQL, Tableau, Power BI, or similar platforms • Advanced proficiency in business analysis tools including JIRA, Confluence, Visio, and Lucidchart • Strong knowledge of Agile, Scrum, and Waterfall methodologies • Experience with process modeling, workflow automation, and requirement documentation • Familiarity with machine learning, AI, or predictive analytics in business applications is a plus • Strong leadership and mentorship abilities, with experience managing or guiding teams • Excellent communication skills, with the ability to present insights to technical and non-technical audiences • Strategic problem-solving skills and a data-driven mindset • Ability to navigate complex stakeholder environments and build strong relationships • 7+ years of experience in business analysis, data analytics, or a related field • Experience leading cross-functional teams or supervising business analysts • Professional certifications such as CBAP, PMI-PBA, CSPO, SAFe, or CSM preferred • Experience in the insurance or financial services industry preferred • Ability to work full-time Monday through Friday, 8 AM – 5 PM CST • Ability to travel occasionally as needed Why join NLS? Bring your authentic self to the Next Level Solutions team! Go-getter. Learner. Team Oriented. If this sounds like you, consider joining our team! Our culture is what makes us who we are. We work hard, but we have fun doing it! We believe that knowledge should be shared. Shared knowledge fosters our collaborative workplace culture, where our people work together towards achieving company goals. This environment promotes continuous learning and professional development. At NLS, our mission is to “Do Good Work” for our clients, our employees, and our communities. We have experienced incredible growth and will continue this trend by investing in our most important resource: our people. If you are looking to join a fun and friendly company with a great team environment, room for advancement, and the opportunity to make a difference, we’re hiring! As a Senior Business Analyst, you’ll have the opportunity to shape strategic initiatives, influence enterprise-level decisions, mentor emerging talent, and contribute directly to the continued growth and innovation of our organization. Your expertise and leadership will play a key role in helping teams succeed and delivering meaningful outcomes for our clients and business partners. The Benefits & Perks: • Competitive salary package with an annual bonus • Comprehensive and inclusive health benefits • Flexible working arrangements • Hybrid work opportunities available at an NLS office • Opportunities for internal advancement and career development • Relaxed office environment with casual dress code • Company sponsored activities and team building events • PTO & paid company holidays • Traditional & Roth 401k with a 5% company match • Physical and mental wellness program Department Business Management Role Senior Business Analyst Locations Springfield, Puerto Rico, Remote Remote status Hybrid Employment type Full-time About Next Level Solutions Next Level Solutions is a trusted partner in digital transformation and IT services, specializing exclusively in the property and casualty (P&C) insurance market. With unparalleled agility and cost-effective scaling, we offer cutting-edge expertise to address the industry's unique challenges and opportunities. Our finely tuned solutions, from system integration to delivering new digital capabilities, leverage both onshore and nearshore capabilities for flexible, efficient, and responsive support. This ensures seamless collaboration, improved communication, and faster turnaround times, all while maintaining high quality and cost-effectiveness, setting us apart in a world teeming with generic solutions.