Senior Business Analyst

Mission Overview: This is a consultancy mission through Keystone Solutions to support our client in a major digital and organizational transformation. As a Keystone Solutions consultant, you will contribute to a large-scale modernization effort that aims to enhance operational efficiency and better meet the needs of citizens and field services. About the Transformation Context: The client is engaged in a far-reaching digital and organizational transformation to modernize processes, strengthen operational effectiveness, and better respond to citizen and field service expectations. This transformation is led by a Digital Transformation Office (DTO), a strategic engine under a Digital Transformation Officer. The DTO defines the digital strategy, manages the transformation office, and ensures alignment of initiatives with the broader organizational strategy. Its action is based on three complementary pillars: IT, innovation, and intelligence (Data). The DTO intervenes within a global transformation framework structured around five major axes: Framing and structuring of initiatives (intake, program management, target operating model, legal aspects) Foundations and standardization, including modernization of IT infrastructures, security, data integration, and stabilization of fundamentals ("Fix the basics") Transformation of business domains, both administrative and operational and citizen-oriented Innovation, integrating emerging technologies, notably Artificial Intelligence Transversal governance, ensuring coordination between steering bodies and operational units, as well as change management support Project: ePV In collaboration with another public entity, the client is undertaking the ePV project to digitize and modernize the official report (procès-verbal). The objective is not only to replace the paper report with a digital version but also to optimize the entire management process. The ePV project pursues several objectives: Digitization of the official report: The creation and sharing of reports in a fully digital manner increase efficiency and reduce administrative burden. Simplification of management: Thanks to the digital format, reports are easier to manage and process, which limits errors and improves coordination among stakeholders. Acceleration of processing: Automation of the digital workflow helps reduce processing times and strengthens collaboration fluidity between services. These joint efforts contribute to more modern, transparent, and efficient operations. Together with stakeholders, the initiative marks an important step toward a more high-performing and future-oriented ecosystem. Role and Mission (Consultancy at the Client via Keystone Solutions): As a Keystone Solutions consultant embedded with the client, you will perform the following responsibilities in close collaboration with internal and external teams: Gather and analyze needs (business and functional) Define scope Collaborate with internal and external teams responsible for developments Collaborate with various stakeholders Bridge the gap with technical teams Support end users in using the developed tools Participate in and/or deliver information/training sessions Create and manage documentation Communicate new features, changes, and issues via designated communication channels Provide second-line support Deliver reporting on ongoing projects Provide impact analysis Soft Skills: Experience in the public sector Strong communication and writing skills (good knowledge of Dutch, French, and English) Ability to analyze and map systems, processes, and issues Client and solution orientation Role: Business Analyst — Confirmed Skills: Agile — Confirmed BPMN — Confirmed Business Analysis — Confirmed Experience in the public sector — Junior MS Office — Confirmed UML — Confirmed Languages: Dutch — Active knowledge English — Active knowledge French — Active knowledge Work Setup and Location Options: Main address: Koningsstraat 202A, 1000 Brussels Remote option: Hybrid Consultancy Model at Keystone Solutions: As a Keystone Solutions consultant, you will operate on-site at the client's location and in hybrid mode as required, integrating with client stakeholders while remaining part of Keystone Solutions' consulting community. You will deliver outcomes aligned with the client's transformation roadmap while adhering to Keystone Solutions' high standards of consulting excellence. Dynamic Projects: Through Keystone Solutions, you will tackle diverse challenges within the client's transformation program and, over time, gain exposure to a variety of missions across different environments, broadening your impact and expertise. Turbo-Charged Learning and Development: Keystone Solutions supports continuous professional growth through practical, mission-driven learning, knowledge sharing within a multidisciplinary consulting community, and opportunities to deepen capabilities in business analysis, process modeling, and change enablement. Ambition Skyrocketing within a Consultancy Framework: We foster career growth by aligning missions with your strengths and aspirations, enabling you to build a strong portfolio of achievements across impactful client engagements. Keystone Solutions Values in Action: Being a K-Stone means bringing integrity, client-centricity, collaboration, and measurable impact to every engagement. You will embody these values on-site with the client, ensuring reliable delivery, clear communication, and sustained value creation. How to Apply: If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal .