Senior Business Analyst

About the Company Our company is a leading provider of innovative restaurant point-of-sale (POS) solutions, serving a diverse portfolio of clients across the hospitality industry. With a strong focus on technology innovation and customer success, we have established a reputation for delivering cutting-edge software and exceptional support to help our clients streamline their operations and enhance the guest experience. About the Role As a Senior Business Analyst, you will play a pivotal role in driving the development and enhancement of our cutting-edge software products. You will work closely with cross-functional teams to analyze customer requirements, identify business opportunities, and translate them into robust technical specifications that align with our strategic objectives. Responsibilities Engage with clients and prospective customers to thoroughly understand their pain points, operational workflows, and specific POS system requirements. Conduct in-depth market research and competitive analysis to identify industry trends, evolving customer needs, and opportunities for product differentiation. Collaborate with the Product, Engineering, and QA teams to define product roadmaps, prioritize feature development, and ensure seamless implementation of new functionalities. Develop detailed user stories, acceptance criteria, and functional specifications to guide the software development life cycle. Create and maintain comprehensive documentation, including process workflows, system architecture diagrams, and user manuals to support the i mplementation and adoption of our POS solutions. Provide training and support to our sales and customer success teams to enhance their understanding of our product capabilities and value proposition. Analyze customer feedback, usage data, and market intelligence to identify areas for product improvement and innovation. Stay up-to-date with the latest POS technologies, industry regulations, and best practices to recommend strategic enhancements to our product portfolio. Represent the voice of the customer within the organization and advocate for solutions that deliver exceptional user experiences. Qualifications Bachelor's degree in Business, Computer Science, Information Systems, or a related field 3+ years of experience as a Business Analyst or Product Analyst Proven track record of translating business requirements into detailed technical specifications and successfully driving the implementation of complex software solutions Proficient in conducting user research, data analysis, and process mapping to identify pain points and optimize workflows Excellent communication and presentation skills, with the ability to effectively collaborate with both technical and non-technical stakeholders Strong problem-solving and critical thinking skills, with the ability to balance customer needs with technical feasibility and business objectives Familiarity with Agile methodologies and experience working in a fast-paced, iterative product development environment Passion for the retail technology industry and a deep understanding of the evolving landscape of point-of-sale solutions Benefits Competitive base salary with performance-based bonuses and commissions Comprehensive health, dental, and vision insurance coverage Generous paid time off and flexible work arrangements Opportunities for professional development and career advancement Participation in the company's success through equity-based compensation Working Condition Fast-paced, dynamic environment within the restaurant technology industry Collaborative and cross-functional team-based work Opportunities for remote work and flexible scheduling