Senior Broking Assistant (GIS0001)

About Us hammerjack connects skilled professionals in the Philippines with growing businesses across Australia and beyond. The focus is simple: build teams that work as true extensions of their clients through the right people, clear systems, and consistent delivery. Recognition over the past few years reflects that approach. hammerjack has been named among the Fortune 100 Best Workplaces in Southeast Asia and ranked 8 th Best Workplace in the Philippines, reinforcing the kind of environment being built for both clients and employees. Our Impact Teams are embedded, not outsourced in the traditional sense. That means aligned tools, shared expectations, and real accountability. The result is work that moves at the same pace and standard as onshore teams. Across accounting, tech, admin, and marketing roles, professionals are contributing directly to business outcomes while building long-term careers. Work Setup: Hybrid 3x a week during probation period, with flexibility to transition to remote after probation JOB OVERVIEW The Senior Broking Assistant is responsible for supporting daily insurance operations by processing new business applications, endorsements, and policy renewals. Assists in gathering renewal information, coordinating documentation, and providing administrative and operational support to brokers to ensure efficient client servicing and policy management. DUTIES & RESPONSIBILITIES Client Communications Communicate with clients in writing to advise of pre-renewal and renewal details. Respond to email enquiries within 24 hours (where practicable). If delayed by insurer, communicate this to client/broker. Liaise with your Team Leader and discuss technical queries before responding to the client/broker. Make file notes of all communication and rationale behind decision making in respect to policy selection/transfer/renewal. Renewals Re-market all renewals to at least 3 markets for manual policies Utilize electronic platforms where possible, recording quote outcomes (e.g snip and save). Review all aspects of cover inc, premium, excess, conditions and negotiate reasonably with insurers. Display broking activity to the client, ensuring they are aware of the company's efforts and values. Claims Assistance Assist the claims team in gathering the required information. As the first point of contact, show consideration to the clients' needs and give them reassurance that matters will be dealt with. Set out client expectations early. Advise that information is needed, time will be required by insurers to review and that a process must be followed. QUALIFICATIONS 5+ years of experience in Broker Support. Australian Insurance experience is required. Knowledge with invoice procedures. Experience with technology and systems, particularly Insight and/or WinBEAT. Knowledge of RG 271 (Internal Dispute Resolution). Tier 2 Certification is a plus. What’s in It for You Flexibility: Work hybrid with options across Makati and Pampanga, aligned to day shift roles with Australian clients. Workspaces that Work: Modern offices designed for focus, collaboration, and real productivity. Coffee and After-Hours Drinks: Barista coffee on demand and a café bar to unwind after work. Meals Covered: Complimentary meals once a week on your onsite day. Health Coverage from Day One: Includes dependent options, so you’re covered from the start. Competitive Compensation: Transparent salary packages with direct client involvement. Career Growth: Ongoing training and real opportunities to step into bigger roles. Recognised Workplace: Part of a team ranked 8 th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia. Supportive Team Environment: Work with people who are easy to work with, reliable, and invested in doing good work. Global Exposure: Work directly with international clients and be part of how teams scale globally.