Senior Associate, Customer Strategy Analytics & Applied AI

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you We are building an extremely data & AI first Customer Strategy team within our Business Operations function at Owner. As a Senior Associate, you'll be the driving force behind customer retention and growth; uncovering high-impact opportunities to help our customers succeed and collaborating across the business to execute on them. You'll also build the data products and tools that power retention improvements and support strategic decision-making for the Customer Success function. This role is 100% remote and can be based anywhere in the US or Canada. You should definitely apply if you… Have felt torn about whether to pursue a business vs technical/analytical career path (at Owner we believe these must merge). Identify inefficiencies in everyday life - and see them as exciting opportunities. Aren't satisfied with understanding things at a surface level, and get satisfaction from understanding the WHY When solving problems, you enjoy diving deeply in them to understand root causes and become a "subject matter expert." You aren't afraid and enjoy picking up new skills and tools to problem-solve Enjoy tinkering and testing (or building) applications for AI tools like Claude Code, Codex Want to build solutions for lasting processes and systems. Love a good data-driven decision-making process (but also understand when this is possible and when it isn't) Have a proven track record of collaborating effectively with cross-functional teams. The impact you will have Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics. Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams. Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them. Own Customer Analytics: Improve the analytics, engagement and AI integration strategy for Customer Success and Customer Support. This isn't just an insights role - you'll design and ship data products and automated AI workflows that enable teams to act on data without waiting for analysis. Tackle emerging priorities: Lead or contribute to ad hoc projects as business needs arise; this role flexes with what matters most. Who you’ll work with Reporting Structure: This role reports directly to our Director of Business Operations, Customer and Product, Nali Amin. Team Collaboration: This is the most cross-functional team within Business Operations; you'll collaborate with Product, Sales, Launch, Enablement, and RevOps, and partner most closely with Customer Success. Technical Collaboration: You will collaborate with Analytics Engineers on all technical aspects, including data modeling, data quality, and the use of tools like DBT and Snowflake. Executive Visibility: The work in this role directly drives company strategy, which means regular exposure to senior and executive leadership. What we’re looking for 4+ years in analytics, strategy, or ops - whether that's management consulting, startup analytics, or a hybrid path that's hard to label Excellent numerical skills, with additional technical background or education strongly preferred. SQL/Python skills a plus! You've built things - dashboards, tools, processes - not just delivered decks You dig into root causes until you actually understand the problem, not just the symptoms Comfortable with ambiguity; you don't need a playbook to figure out what to work on next Experience with SaaS, marketplaces, or high-growth startups preferred Restaurant industry experience is a plus! What our interview process looks like Step 1: Recruiter Phone Screen Begin with a conversation with a recruiter to evaluate your background, better understand what you’re looking for in your next opportunity, and answer any early questions you may have about the role or company. Step 2: Hiring Manager Interview Participate in a 45-minute video interview with the hiring manager. This conversation will go deeper into your experience, approach to work, and views on problem-solving and collaboration. Step 3: Technical Case Study (Pass/Fail) Receive a technical case study to complete independently. You will have seven days to submit your assignment. The team will review your submission and provide detailed feedback on whether you have passed or not passed this stage. Step 4: Full Round / Case Study Presentation If you pass the technical case study, you'll move forward to a 60-minute presentation round with several members of the Business Operations team. You'll walk the team through your approach, thought process, and recommendations, and answer live follow-up questions. Step 5: Final / Executive Interviews The final stage consists of one to two executive interviews with C-suite leadership team members. These 30-minute conversations focus on overall alignment, communication, strategic thinking, and long-term fit with the business. Salary range The estimated base salary range for this role is $160,000 - $180,000 USD per year, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.