Senior AI Engineer

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job summary We are seeking a Senior AI Engineer to transition our AI capabilities from "prototype" to "production." In this role, you will not just experiment with models; you will architect robust Agentic Systems that can plan, reason, and execute complex workflows autonomously for a wide variety of business user needs while experimenting with cutting-edge models and tools to push the boundaries of what’s possible. The ideal candidate is a forward-thinking engineer who thrives on hands-on experimentation with AI models and frameworks, learns quickly, and is naturally curious. You will collaborate closely with product managers, business partners, and platform teams to deliver high-value AI agents that solve real-world problems across the enterprise What you will do: Agentic Engineering & Orchestration Workflow Design: Architect complex, multi-agent workflows using Microsoft AI tech stack. Design , Develop and Deploy agents to handle loops, interruptions, and human-in-the-loop interventions. Tool Use & Function Calling: Build reliable "tool layers" that allow LLMs to safely interact with internal APIs, databases, and third-party SaaS platforms (e.g., SalesF orce, Workday, ServiceNow etc. ) State Management: Design persistence layers to manage agent memory, conversational history, and context windows efficiently. Advanced Data & RAG Strategy Retrieval Pipelines: Build production-grade data retrieval and integration systems. Optimize vector indexing, document chunking, and re-ranking algorithms to ensure high-precision context retrieval. Data Quality: Collaborate with Data Engineers to curate "Golden Datasets" for agent consumption LLMOps, Evaluation & Quality Automated Evaluation: Build CI/CD pipelines for AI that include "LLM-as-a-Judge" testing. Leverage frameworks to score agent outputs for accuracy, hallucination, and safety before deployment. Observability: Instrument applications with tracing tools to visualize agent reasoning chains, monitor latency, and debug failures in production. Cost Optimization: Monitor token usage and latency, optimizing prompt density and caching strategies to maintain high performance at sustainable costs. Innovation & Collaboration Prototyping to Production: Rapidly validate new ideas using state-of-the-art models , then refactor successful prototypes into maintainable, tested production code. Standards Adoption: Stay ahead of the curve by evaluating emerging technologies to standardize agent connectivity. What we expect of you Core Engineering: Bachelor’s degree and 5 years of software engineering experience, with exposure to AI/ML applications OR 9 years of software engineering experience, with exposure to AI/ML applications AI Specialization: 2+ years specifically building with LLMs, with deep familiarity in: Orchestration: LangChain, LangGraph, or similar state-based frameworks. Vector DBs: Pinecone, Weaviate, or pgvector. Prompt Engineering: Advanced techniques (Chain-of-Thought, ReAct, Few-Shot). Production Mindset: Experience not just building demos, but operating them. You know how to handle rate limits, context window overflows, and non-deterministic errors. Soft Skills: Ability to explain "probabilistic software" to non-technical stakeholders—managing expectations that agents are never 100% accurate, but can be 100% useful. Excellent communication skills, with experience in documenting technical designs, sharing insights, and enabling team knowledge transfer. What We Offer Opportunity to design and build the next generation of enterprise AI agents. A collaborative environment where experimentation and innovation are encouraged. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. Pay range: $124,000 - $ 174,600 depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. About Us CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.