POSITION SUMMARY
This role will serve as a senior individual contributor responsible for optimizing and modernizing operational controls within the Provider Experience and Operations (PX&O) function. The role focuses on embedding strong control design into business modernization initiatives and advancing the use of automated and data-enabled controls to reduce operational risk and control failures.
The individual will act as a controls subject‑matter expert (SME), partnering closely with operations, technology, and risk teams to identify key risk points, assess current‑state manual control processes, and define future‑state control requirements. The role is responsible for identifying and driving opportunities to transition manual controls into automated or data‑enabled control capabilities, enabling scalable, sustainable control solutions aligned with SOX and SOC expectations.
Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; St. Louis, MO; and Scottsdale, AZ.
Role Objectives
The Controls Optimization & Automation Lead will execute responsibilities across two primary lenses:
Controls by Design in Business Modernization
Embed as a controls SME within key initiatives modernizing key PX&O operational processes
Identify key risk points and control objectives within future-state process and system designs
Define and document future-state control requirements, with an emphasis on preventive and automated controls
Influence design decisions to reduce reliance on manual or detective controls
Partner with cross functional teams and suppliers to validate that controls are appropriately designed
Facilitate control testing to confirm controls are implemented as intended
Ensure control design aligns with SOX, SOC, and internal risk management expectations
Current State Control Automation & Monitoring Enablement
Develop and maintain a prioritized backlog of control automation and monitoring opportunities
Translate control failures, audit findings, and risk themes into actionable automation use cases
Partner with data, analytics, and technology teams to enable automated controls and monitoring capabilities
Support the shift away from manual sampling toward scalable, data-enabled controls
Track and report on control optimization outcomes and risk reduction impact
Key Responsibilities
Serve as a trusted advisor to operational and technology leaders on control design and optimization
Act as a bridge between risk/control requirements and technical implementation teams
Support audit readiness through strong control design, documentation, and validation
Promote a proactive, forward-looking approach to operational risk management
Contribute to the evolution of PX&O’s control framework and operating model
Key Qualifications
Bachelor’s degree in Accounting, Business, Risk Management, Information Systems, or related field preferred.
CISA certification preferred.
5+ years of Big 4 audit experience preferred, or 8+ years with other relevant risk and controls experience.
Experience in healthcare operations or payer-provider environments strongly preferred.
Experience managing SOX/SOC audit coordination and external auditor relationships.
Deep knowledge of SOX, SOC 1, SOC 2, and technology risk management frameworks.
Proven ability to embed control requirements into system and process design.
Excellent communication and stakeholder management skills.
Demonstrated ability to drive issue escalation and resolution across complex programs.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 111,800 - 186,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs,
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About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email
[email protected]
for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner
consistent with all federal, state and local ordinances.