This role primarily supports the SVP responsible for the Benefit Services organization and may include support to other leaders on the team as well. The organization includes customer facing Contact Centers across both Colonial Life, Dental and Vision provider facing contact centers and claims teams, and Voluntary Benefit Claims in support of both the Colonial Life brands. This is a very visible role and integral of Benefit Services.
Provides high-level administrative support by understanding the nature of principals job, organization, and priorities. May conduct research, preparing statistical reports, handle information requests, proactively provide support and partnership to manager and performing routine administrative services for manager and staff. May also coordinate, train and mentor other administrative staff.
Together with other administrative support in multiple sites, there may be site responsibilities shared with others across the team. The team works in a highly collaborative fashion to be sure all needs are met with various visitors to our site: executives, sales team, clients, brokers, etc.
Principal Duties And Responsibilities
Proactively manages their managers time, travel, and expenses. Understands what is going on in the organization in order to anticipate needs. May also support the same for managers direct reports.
Conducts oneself with executive professionalism, has excellent executive presence. Acts liaison/represent manager with other areas of the company, sales, customers, providers, brokers, and others.
Manages internal and external communications from and through the managers office.
Provide data and information in preparation for meetings and to keep manager apprised of business issues.
May require assembling reports containing data from several sources as well as taking concepts and creating exhibits that include research and analysis for a variety of presentations to internal and external audiences.
Manage special projects as assigned, could include coordinating projects, status updates, coordinating communications, as well as SharePoint/database management.
Partner with manager on preparation of annual budget planning and preparation with ongoing tracking and forecasting review, and research of issues/discrepancies. Reach out to appropriate individuals to gather information that explains variances and issues. Make recommendations for resolution of issues. May authorize payments for various expenses for department.
Provides support to manager at performance management, compensation, and talent planning. Manage confidential information and know when and what to provide to direct reports. Understand timeline and ensure the manager is well prepared.
Serves as a resource for managers direct reports to ensure resolution of issues and effective, efficient use of managers time. This includes screening of phone calls, voicemail, correspondence, and other materials and requests directed to the managers attention.
Ability to function well in a high-paced environment; performs other duties as assigned.
Job Specifications
Ability to Perform duties at the highest level possible on a consistent basis with a commitment to excellence.
High school diploma or Associates/Bachelors degree
6+ years of administrative assistant experience
Demonstrates in-depth PC skills (Word, Excel, Power Point, and Outlook) and an overall aptitude for technology and internet research skills
Excellent written/verbal communication skills and ability to clearly articulate information
Ability to develop strong partnerships with all levels of internal management and staff, as well as outside customers and vendors
Strong customer service skills that exhibit the highest ethical standards at all times
Excellent organizational skills and ability to multi-task and handle conflicting/competing priorities with a strong attention to detail
High level of interpersonal skills to handle sensitive and confidential situations with diplomacy and tact
Strong presentation and analytical ability to gather data in an organized and efficient manner and produce reports or presentations
Demonstrate strong judgment, problem solving and decision-making skills with the ability to juggle multiple and shifting priorities
Demonstrated project management abilities
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best both inside and outside the office.