Senior Account Manager

Senior Account Manager Trusted Partner to World-Class Social Brands Apply Reports to: Account Director We are OK COOL. Strategic and (very) creative partners to the world’s leading brands. Built for social, targeting Gen Z and young millennials. Campaigns, content, creators. Global af. Our clients include some of the biggest, best brands on the planet. We’re looking for a Senior Account Manager to join our team in the US and manage the development and delivery of world-class social media campaigns with in-house teams and external partners. Based out of NYC, an OK COOL Senior Account Manager is someone who has in-depth knowledge and curiosity of social media platforms and how brands should show up on them. Senior Account Managers serve as the primary POC for their assigned clients, leading and overseeing the development and delivery of the day-to-day work we deliver for specific client(s). Senior Account Managers have strategic ownership of their accounts and require little strategic guidance from their manager or above to drive project(s) forward. Candidates must have experience managing teams and complex, high-volume work streams for brands and be calm and controlled in high-pressure situations. We need people who can contribute to big ideas as well as lots of little ones that are framed in a solid strategy grounded in insight and ultimately deliver a tangible ROI for our clients. Most importantly, we need a Senior Account Manager to inspire their team and earn the trust and respect of their clients and team. Candidates must be passionate about culture, social platforms, and brand storytelling—helping clients navigate the ever-changing digital landscape while ensuring our work is creative, effective, and aligned with their goals. Responsibilities: Client & Team Management Ability to work in partnership with day-to-day clients to develop and deliver the work, leading the day-to-day tasks with autonomy with the support of their AD/GAD/GM as needed Ability to reach out to clients directly when service issues arise, making informed decisions quickly in response to client needs and unforeseen challenges Ability to develop and present solutions for our clients, balancing risk and opportunity when proposing solutions Ability to successfully manage accounts with varying goals, content volumes and services Ability to effectively communicate distilled, concise and clear feedback, identifying actionable next steps Ability to set clear expectations internally and externally Ability to draw conclusions and actionable insights from analysis Ability to dissect problems and determine effective courses of action Ability to manage upwards effectively Responsible for maintaining client relationships through recurring check-ins with client contacts. Responsible for delivering on client budget and performance goals - recommending strategic pivots when necessary Responsible for ensuring appropriate processes and best practices are in place for client management & spearhead implementation when they are not present Responsible for ensuring proper processes are in place across all teams, viewing the big picture implementing process beyond silo work Expected to own, coordinate, and ensure the successful completion of the client’s entire account roadmap ensuring they are aligned with client’s goals and priorities Expected to be up to date on client’s business trends, goals, and health beyond just digital/social in order to consistently provide and pivot OK COOL’s strategies as well as ensure our services are in line with their needs Expected to be a lead leader within the team, acting as a team player, mentor and problem-solver Expected to execute high-quality deliverables intended for varying audiences, having insight of the type of information that is appropriate for different audiences Expected to be able to communicate complex and strategic messages to a variety of audiences ensuring all parties are aligned Expected to have a grasp on all projects across the team, ensuring the larger team's work is in scope in terms of cost and services Expected to overcome resistance and secure support for ideas or initiatives through high-impact communication Social Strategy & Industry Expertise Stay ahead of social trends, platform updates, and cultural moments, sharing insights with clients and internal teams. Offer strategic recommendations on how brands can better engage audiences through innovative social content. Ask the right questions and challenge ideas constructively to push creative thinking. Creative Development & Execution Partner with creatives, designers, and copywriters to develop compelling social-first content. Ensure all work is on-brand, on-brief, and optimized for each platform. Provide clear, constructive feedback to internal teams to refine creative output. Operational & Financial Management Knowledge of the services, deliverables, performance and fees section of the SOW, ensuring team is compliant Ability to author scopes based on client’s needs and budget Ability to develop accurate and fair cost estimates for lower complex projects Ability to manage, monitor and reconcile client out-of-pocket funds Ability to identify inefficiencies with the team to Account Lead Ability to engage in discussions about budget adjustments and strategic investments Ability to use project management tools to track projects efficiently Expected to be mindful, ensuring the team’s time is managed effectively and services are aligned with the account scope We attract a certain type of brand client — those that rely on us to connect them to culture through content, see us as an extension of their own team, and use our expert knowledge to help them navigate the new ecosystem of social media platforms. Growth Expectations Over time in the role, it is expected that Senior Account Managers: Have an affinity for solving problems through collecting relevant information for assessment, understand solutions & consequences in order to choose course of action Ensuring all team members within their track have career development plans, and are creating the right goals, tools, and training to help support career growth Maintain a consistent feedback loop with the AD/GAD/GM in terms of staffing, bandwidth, and track growth in order to take on new business opportunities Understand the business side of client services inclusive of finance & legal Able to step in and have ‘tough’ conversations with clients in terms of expectation setting, advocating OK COOL’s POV, and dealing with sensitive topics Works with the AD/GAD/GM in maintaining a healthy client ROI, and able to develop account shifts & proposals to improve client ROI when unhealthy Improve effectiveness of all client meetings, ensuring all meetings are valuable and productive Are able to produce presentations and deliverables for any type of audience, whether it be internal day-to-day team, internal leadership, internal company process, external client Experience working closely with the AD/GAD/GM to identify the best time to recommend OK COOL’s growth services for their client’s needs, as well as coordinating, and integrating the growth teams into the account for a smooth & holistic management experience for the client Supports new business pitches Qualifications & Skills: 5-7 years in account management, preferable in a creative agency or brand-side social media team. Kindness, patience and optimism for your clients and colleagues. A collaborative, solution-oriented approach—you’re proactive, not reactive A thirst for social media trends and a deep understanding of platforms and best practices. Excellent client-facing communication skills. Strong project management skills, with the ability to oversee multiple projects simultaneously. Proven ability to manage client relationships, manage expectations, and drive results. An understanding of how technology, the arts and pop culture impact advertising and online trends. What’s in it for you: Opportunity to be part of an awesome, small team of experts in social that value innovation, collaboration and excellence Work with fantastic, world class brands A flexible, supportive, and inclusive workplace culture $95,000–$115,000 annual salary, plus comprehensive healthcare benefits and participation in a 401(k) program 20 days PTO + sick days + 11 holidays + mini summer break + winter recess break Primarily remote with occasional in-person collaboration in office in New York City Summer Fridays early closing between Memorial Day and Labor Day About OK COOL OK COOL is a culture-first creative agency with teams in London, New York and Sydney. We specialize in social-native storytelling blending strategy, creativity and creator partnerships to help brands show up authentically where culture actually happens. We’re a collective of strategists, creatives and tastemakers who don’t just follow the zeitgeist; we shape it. From insight-led campaigns to always-on content and paid social, we turn brands into culturally relevant voices that people want to engage with. If you want to join a team that moves at the speed of culture, and defines it, OK COOL is where ideas become impact. OK COOL is a company of the Residence network. About Residence Residence is a multidisciplinary network of companies with the shared vision of creating a thriving ecosystem to empower the creative community at large by nurturing rising talent, encouraging egoless creativity, and fostering community among its members. Including - Buck, Creative Lives in Progress (CLIP), Giant Ant, It's Nice That, Part and Sum, Wild and VTPro Design. Department Client Services Role Senior Account Manager Locations New York Remote status Hybrid