Senior Account Manager

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com . Job Description: Fluence is seeking a commercially driven and relationship-focused Account Manager to lead the full sales cycle for utility-scale storage offerings and manage long-term customer relationships. From the point a lead is qualified, the Account Manager takes ownership of the account, building deep relationships, presenting project specific solutions, guiding them through proposals, structuring the deal, and handling objections. Once selected by the customer, you will maintain close contact with the customer while the contract is negotiated and executed by a team of specialists (Contracting Manager, Legal, Sales Engineering, and Commercial Finance). Your mandate is clear – drive order intake to meet and exceed quarterly and annual sales targets. Beyond the sale, the Account Manager remains the customer’s continuous contact throughout project delivery and service, ensuring a consistent, high-quality customer experience. This is a full-lifecycle role that combines sales accountability, customer success, and strategic account growth. 1.1 Key Responsibilities Sales · Deliver against quarterly and annual sales targets. Maintain a sales pipeline aligned to regional and global targets · Own the full sales lifecycle for assigned accounts, developing and executing a winning sales strategy for each account · Lead opportunity development, bid strategy, proposal development, and customer engagement, collaborating with cross-functional deal teams to get opportunities awarded to Fluence · Work collaboratively with the Contracting Manager throughout the contracting phase to ensure successful contracting and customer engagement strategy resulting in contract execution · Ensure timely and accurate updates and documentation in CRM systems (e.g., Salesforce) Customer Relationship Management · Act as the primary relationship owner for all assigned accounts · Build and maintain trusted, long-term relationships with key customer stakeholders at multiple levels · Develop a deep understanding of the customer’s business model, decision-making process, and strategic objectives · Create a winning plan and strategy; position Fluence to win business by shaping customer thinking and identifying upcoming project opportunities · Remain connected with key customer contacts throughout projects’ lifecycle, including through delivery and operations, to ensure customer satisfaction and develop repeat business Ongoing Account Management · Develop and maintain an account management plan for each customer, aligned with delivery timelines, service agreements, and commercial goals · Conduct regular business reviews, performance updates, and strategic check-ins with the customer · Collaborate with Delivery, Product, Finance, and Service teams in the delivery and operational phases to address issues, share feedback, and support project success; provide a great customer experience · Identify and pursue opportunities to drive long-term partnerships and upsell / cross-sell opportunities (e.g., digital products, O&M services, expansion projects) 1.2 Required Skills & Qualifications · Bachelor’s degree in Business, Engineering, or related field · Minimum 6 years of experience in sales, account management, or commercial roles in the energy, renewables, infrastructure, or capital equipment sectors · Proven track record of owning and closing complex sales in a B2B environment · Strong industry knowledge within the energy sector, ideally with energy storage · High degree of customer service orientation, focusing on satisfaction and retention · Excellent interpersonal, communication, and presentation skills with the ability to manage both strategic and tactical customer conversation · Ability to indirectly lead a cross-functional deal team with representatives from other departments such as engineering, finance, and legal · Hungry to overachieve sales targets. Possess an entrepreneurial drive for getting things done and a “whatever it takes” attitude. Exhibit a forward leaning posture, high ownership, and diligent pursuit of new opportunities. · Comfortable working cross-functionally in fast-paced, global organizations · English fluency is a must; additional languages such as Italian preferred Our Culture At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world. Unleash Voices We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress. Customer Fluent Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate. Infinite Impact We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come. All In We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.