Security Analyst (75468)

Security Analyst (75468) Hybrid • 26 Forest St Operations - Marlborough, MA 01752 Apply Overview Salary Range $24.50 - $29.50 Hourly Level Experienced Position Type Full Time Category Admin - Clerical Apply Description Title: Security Analyst Salary Grade: NE07 FLSA Status: Non-Exempt Employment Status: Full Time Department: Compliance/Risk Location: Operations Center/Hybrid Eligible Reports To: EVP Strategy & Risk Date Prepared: October 1, 2025 Human Resources Review: October 6, 2025_ SUMMARY: Reporting to the EVP of Strategy & Risk, the Security Analyst is responsible for assisting with various aspects of incident management including the handling of customer fraud suspects and investigating suspicious customer behavior. It’s imperative that this individual be positioned to have excellent customer service and communication skills. This role will be trained in aspects of information security, cyber security, and physical security to add depth to the management team in responding in real-time to incidents, creating documentation, and coordinating for the ultimate remediation of any gaps in our processes to help further mitigate the prospect of security incidents happening in the future. They will play a role in conducting employee onboarding training and creating awareness bank-wide on security related issues. They will participate in security-related risk assessments such as the GLBA walkthrough to ensure safeguards are in place for the storage of sensitive documentation. After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with an agreed upon number of days per-month on site. Consistent availability is expected during core business hours. Work outside of regular business hours requires approval on an as needed basis to meet deadlines and fulfil the needs of both internal and external customers. ESSENTIAL DUTIES and RESPONSIBILITIES: The requirements listed are representative of the knowledge, skill, and/or ability required. In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Under the supervision of the Executive Vice President of Strategy & Risk, assists the with the efficient research of incidents of fraud and suspicious activity. Help manage fraud investigations and communicate with police and members about incidents of fraud as needed. Assist various departments in fraud investigations including communicating with customers directly about the validity of transactions as well as participate in a variety of departmental projects. Assist in the review and investigation of extensive software alerts (Verafin) relating to Account Fraud, BSA/AML, and CDD/EDD Assists and supports internal fraud monitoring including but not limited to daily review of large dollar checks, monthly review of interest rate maintenance, non-transaction exceptions, account status maintenance, maintenance of related accounts, name changes, email changes, loan extensions, credit limit changes, and other periodic reviews Supports the Information Security Officer with aspects of data management Will play a role in assisting with the management of Incident Response Plans and responding to Physical Security related events. Assist in risk management and fraud loss prevention programs to limit potential loss to bank Responsible for high-risk Customer Monitoring and Monthly Account Analysis Responsible for following up on “suspicious” activity through communication with retail and lending personnel to determine if activity is truly suspicious. Based upon investigation, prepare and/or review Non-SAR Memo and/or complete and file Suspicious Activity Report via Fincen Website Maintain a current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures. Maintain a current knowledge of the Bank Secrecy Act and all related anti-money laundering and OFAC regulations. Assists in the development and implementation of procedures and monitoring processes for compliance with Bank Secrecy Act, CIP, OFAC, and associated regulations. Assist internal and external auditors and regulators with their respective engagements. General Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction. Develops and maintains relationships with other department and organizational leaders and maintains operational alignment with core values, vision, strategy and goals. Readily volunteer and accept assignments to special tasks established to address specific issues and opportunities. Regular and consistent attendance is required to ensure the high standard of customer service. Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures, consistently demonstrating our core values and service standards. In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses. Other duties as assigned, performing similar or related work as directed, required, or as situation dictates. LEVEL OF RESPONSIBILITY: Work is routine/non-routine, that can be analytical in nature completed with guidance and supervision. Procedures adhered to are prescribed by bank, State and Federal policy and regulations requiring a high level of confidentiality. Works along all staff levels, customers, and vendors and proprietary information to investigate and resolve compromised accounts. EQUIPMENT REQUIRED: Smart Phone - To enable the MFA (Multi Factor Authentication) facilitating access to MSB systems . HYBRID/REMOTE ENVIRONMENT: Your physical remote location must provide a dedicated workspace that is free from distraction and provides adequate light to be regularly visible on video calls. You must have access to a reliable internet connection with adequate bandwidth to join Teams and other video calls. SKILLS REQUIRED: High School diploma or equivalent Two to five years banking experience, with knowledge of retail banking and electronic/digital banking operations, procedures, and related data-processing concepts helpful General knowledge of banking regulations (federal and state), operating and policies and procedures, preferred Background in financial institution operating policies and procedures, banking regulations (state and federal). Employee development experience helpful. Certification or desire to attain certification in audit, BSA, risk or regulatory compliance Willingness to participate in Continuing education on Fraud, Risk and Cyber Security courses. Ability to multi- task, organize, work independently, accomplish tasks, and meet deadlines despite frequent interruptions in a fast-paced environment while maintaining attention to detail. MS Office 365 Suite, (Email, Calendar, Distribution groups, Teams, SharePoint/OneDrive, and others). Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment. Means and mode to travel to Main Street Bank’s office locations as needed. COMPETENCIES: Coachable and demonstrable ability to take and implement feedback. A curious mindset that allows you to constantly learn and challenge the status quo. Excellent communication skills (written & verbal) and responsive approach to communication with internal and external stakeholders Relationship Builder - Develops and maintains relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy, and goals. Ability to interact on a professional level Outstanding customer service skills (in person, over the phone or video conference) Strong critical thinking and problem-solving skills with the ability to navigate complex situations to find efficient, effective, and timely solutions. Highly detailed, organized and professional Creative & resourceful Strong ability to leverage technology solutions to solve problems and meet ever changing business requirements. Drive for continuous improvement and willingness to speak up to identify inefficient processes and propose effective solutions. LANGUAGE/COGNITIVE SKILLS: The work skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The person in this position frequently communicates with all departments and occasionally with customers, about banking products, services, and fraud incidents, and therefore must be able to exchange accurate information in these cases. They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports and business correspondence, (Main Street Bank’s standard language is English). As well as the ability to: Speak and effectively present/communicate information and respond to questions from customers, groups of managers, vendors, and other employees. Define problems, collect data, establish facts, and draw valid conclusions. Read, analyze, and interpret a variety of documents such as fraud claims, account information, industry news and trends and Bank policies and procedures. WORKING CONDITIONS AND PHYSICAL EFFORT: The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to: Physical Demands/Efforts Occasionally lift and/or move up to 25 pounds, (i.e., boxes of files) Regularly required to remain in a stationary position, up to 75% of the time Occasionally required to stoop and bend. Mental & Visual Demands Consistently operate a computer for extended periods of time Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Regular use of office productivity machinery (i.e., a calculator, copy machine, fax machine, computer printer). Work Environment and Hazards Occasionally move throughout the inside the Bank to access resources and individuals. Occasional local travel for bank purposes and/or on behalf of the bank (i.e., branch meetings, training, customer site visits). The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours. When working in the office it is a general office environment where the noise level is moderate. AMERICANS WITH DISABILITIES ACT Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. Applicant Notice The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank. Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose. Main Street Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.