Seasonal Sales Support Specialist (Remote)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth. We are currently searching for an energetic Seasonal Sales Support individual. In this role, you will serve as a liaison between our Sales Support team and other cross-functional departments with tasks to help support our outside sales representatives and our customers in multiple capacities. Successful candidates will have extensive administrative experience, a talent for multi-tasking in a fast-paced environment and the ability to excel in a supporting role. Sales experience is not required. A day on the job looks like this: Complete various tasks to support the Sales Support team, ensuring CCPs are processed correctly and efficiently Monitor various reports to track stock, back orders and holds Assist with customer requests, including invoice needs, shipping requests and tracking information Support stock and inventory requests Collaborate with other departments as needed Work efficiently to solve any issues that may arise Ensure projects are completed to satisfy all stakeholders Compose various forms of correspondence to maintain clear communications with all end users Got the skills and experience? Here’s what we’re looking for: 2+ years of experience in customer support Exceptional customer service skills for managing multiple stakeholders High-level administrative skills Strong sense of urgency and a “can-do” attitude Excellent problem-solving and decision-making skills Ability to juggle multiple projects Superb written and verbal communication skills Proficiency in Excel, Word and Outlook Knowledge of Salesforce.com is a plus Ability to prioritize multiple tasks is required And here’s our end of the bargain! At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties. For employees residing outside of Los Angeles and Orange Counties, pay is based on national market. For this position, new employees joining Lakeshore are typically brought into the organization at an hourly rate between $19.50-$22 depending on relevant experience & skillset. This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset. Employee discount on products that make you smarter Casual dress…and we really mean it At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve. We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. To learn more about Lakeshore, visit www.lakeshorelearning.com/careers Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees. Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1