SCALE WMS Consultant

General Information Role Title: SCALE WMS Consultant Job Type: Full-Time Permanent Job Location: Toronto, ON (Remote) 45 - 50% Travel required Reports to: Lead WMS Engineer Salary Range: $80–100k CAD per year (negotiable) About Fulfillment IQ (FIQ) At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it’s designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms. Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you’re a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you’ll find meaningful work and career growth. We’re proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You’ll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork. Role Overview: The SCALE WMS Consultant is responsible for leading the SCALE WMS implementation, will actively participate in the SCALE WMS design, configuration and WMS implementation projects. Serve as the subject matter expert on Manhattan Associates (MA) SCALE WMS, based on an in-depth knowledge of functional areas such as Inbound, Outbound, Inventory management, MHE, and the unique business activity requirements of the client. Key Responsibilities: Manhattan Scale WMS implementation & Support. Perform system configuration of Manhattan Associates SCALE WMS. Collaborate with client’s team during software design process to understand business requirements, Issues, and changes to existing functionalities. Architecture and Development. Documentation of Requirements, SOP documents creation. Translate the user requirements into functional and technical design, application configuration. Documenting all aspects of the system (e.g. URS, process flows, functional specifications, technical design, application configuration, test scenarios, Support document etc.) according to internal procedures. Coordinates problem solution with multiple external Vendors for TMS, Packing & Conveyor system. Facilitate and support functional and user acceptance testing. Troubleshoot operational and technical issues within SCALE and integrations. Drive operational efficiency through people, process, and technical improvements. Coordinate with Manhattan Associates development and support teams as needed. Qualifications & Experience: Bachelor’s degree required; preference given to candidates with a degree in Engineering or a related field. 3-5 years of experience with Manhattan Scale implementations. Strong understanding of Supply chain Principles with expertise in Warehouse management. Complete understanding of inbound, inventory, and outbound in a warehouse. PL/SQL expertise, Cloud Basic Understanding. Hands-on with SSRS, MHE, New Site rollout, Automation. Good knowledge of implementing and supporting ERP integration with SCALE. Ability to provide front-line support to warehouse staff from training through daily support. Experience troubleshooting Manhattan WMS and LMS applications. Extensive hands-on experience supporting Manhattan SCALE WMS in high-volume, multiple warehouses, and multiple building operations. Key Performance Indicators (KPIs): Implementation Success: Timely completion of configuration, integrations, and rollout milestones. System Stability: Reduced defects during UAT/go-live, minimal post-deployment issues. Process Alignment: Accurate documentation (URS, SOPs, test cases), business requirements mapped effectively into SCALE. Operational Efficiency: Improved warehouse KPIs (inventory accuracy, order fulfillment rates, throughput). Collaboration: Positive client and cross-vendor feedback, effective coordination with Manhattan Associates and integration partners. Support & Training: Timely issue resolution, successful knowledge transfer, and end-user adoption. Why You’ll Love Working Here: At Fulfillment IQ, we don’t just build supply chain solutions—we build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members. Here’s what makes working with us a rewarding experience: Work That Matters Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won’t just meet expectations, it’ll set new ones. Career Growth That Matters We’re serious about growth. Whether it’s training, mentorship, or new challenges, we’ll help you go from good to exceptional. Flexibility to Thrive Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively. We Celebrate You From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events. A Collaborative Culture Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued. Perks you’ll appreciate Employee Health: While Canada has a public healthcare system, we offer a supplementary benefits plan that includes coverage for medical, as well as an employee wellness program. Time Off: Our paid time off includes statutory vacation time, sick leave, and public holidays, consistent with provincial labor laws. Retirement: We contribute to the Canada Pension Plan (CPP) and also offer supplementary retirement savings plans. Professional Growth: We provide a dedicated learning and development budget to support your career growth. Flexible Work: You will have access to flexible work hours and remote flexibility. Perks: We offer reimbursement for business travel, internet, and workstation costs, as well as anniversary rewards and an employee stock option (ESOP) program. Community Engagement: We host team events and in-person organizational meetups to foster a strong company culture. Life at Fulfillment IQ: Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees. Learn More About Us Website: fulfillmentiq.com LinkedIn: Fulfillment IQ Spotify: eCom Logistics Podcast Spotify YouTube: eCom Logistics Podcast YouTube