SAP Support Analyst

About Delta Intelligent Building Technologies (Canada) Inc.(formerly known as Delta Controls). Delta Intelligent Building Technologies (Canada) Inc. (a subsidiary of Delta Electronics) is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access control. Job Summary The SAP Support Analyst is responsible for supporting, troubleshooting, and optimizing SAP S/4HANA systems to ensure stable and efficient business operations. This role plays a key part in maintaining system performance, improving user experience, and supporting integrated applications across the enterprise. The analyst will work closely with business users and IT teams to resolve issues, enhance functionality, and drive continuous improvement. Duties and Responsibilities Provide technical and functional support for SAP S/4HANA applications, including troubleshooting and issue resolution. Support end-users with system functionality and resolve issues in a timely manner. Monitor system performance and proactively identify and address potential issues. Manage and prioritize support tickets to meet service level expectations. Collaborate with business stakeholders to gather requirements and deliver effective solutions. Perform master data maintenance and resolve data integrity issues. Support integrations between SAP S/4HANA and external systems (e.g., Intuiflow, PLM, legacy systems) using APIs and SQL. Conduct root cause analysis and implement long-term fixes for recurring issues. Maintain documentation for processes, configurations, and troubleshooting procedures. Provide training and guidance to users on system functionality and improvements. Manage user access, roles, and security. Partner with global IT teams (Taiwan and U.S.) to support UAT, change management, and system enhancements. Job Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field. 3–5 years of SAP experience, including hands-on support of SAP S/4HANA environments. Experience with SAP implementations, upgrades, or migrations. Strong ABAP knowledge and solid troubleshooting skills (debugging, transports, performance tuning). Functional experience in at least one SAP module (e.g., PP, SD, FICO). Familiarity with SAP development objects (tables, BAPIs, user exits) and integration technologies (IDocs, APIs, middleware). Good understanding of business processes supported by SAP. Strong communication skills with the ability to support both technical and business users. Self-motivated and able to work independently and collaboratively. SAP S/4HANA certification is an asset. Preferred Qualifications Experience with SAP HANA database performance and optimization. Experience in a manufacturing environment, including multi-level BOMs. Familiarity with Product Lifecycle Management (PLM) systems. Work Location: Required on-site for the first 6 months, then hybrid (In-office 3 days per week, subject to change) City: Surrey Type: Full-time, Permanent Salary: 75,000 - 95,000 CAD This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors. Why work for us? We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1! Employee & safety centric culture with the possibility of remote work Flexible hours and scheduling available Competitive total compensation along with generous vacation allowances Three weeks of vacation In-house & external training provided along with education support and opportunities for growth Company funded annual personal development budget Financial benefits & planning such as group RRSP & company match Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental) Travel insurance coverage and access to the Employee Assistance Program (EAP) Wellness - onsite fitness center & company reimbursement for personal gym memberships Internal Recognition & Service Awards Employee Referral bonuses Transit accessible with free onsite parking Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities